8 Replies Latest reply: Mar 24, 2013 2:43 AM by Philippe Vézina
LieBerries Level 1 Level 1 (0 points)

I got a survey related to a call to AppleCare, but I didn't call for support. Is this spam, or has someone hacked my apple account?

 

Here is part of the email I recieved with identifying information redacted.

 

 

 

 

Dear Apple Customer:

 

We're very interested in getting your feedback regarding the last Advisor you spoke with, (girl's name), on your recent call to Apple support. The case id number for this call was: (# redacted)

 

Your perspective is very important to Apple and the AppleCare team. All information you provide will be treated as confidential and will be used solely to improve our support programs and product offerings.

 

To complete this web survey, simply click on the web address (URL) displayed below or copy and paste the entire web address into the address field of your web browser.

 

(Link redacted)

 

We appreciate your taking the time to let us know how well we are meeting your expectations.

 

Sincerely,

 

AppleCare Service and Support