12 Replies Latest reply: Oct 29, 2014 6:54 AM by stcheerleader
sharon_beachwood Level 1 Level 1 (0 points)

iPhone 4s volume button not working?

  • Harsh Singh Level 1 Level 1 (0 points)

    Hi,

     

    Same here .... I am not able to hear music or vidoe, when i ry to increase / decrease volume it does not work...

     

    is it working for you ?

  • puremotif Level 1 Level 1 (0 points)

    This just started to happen to me as well, today. something weird is going on, going to contact support.

  • sharon_beachwood Level 1 Level 1 (0 points)

    I went to the Apple store and they swap a new one for me.

  • leonm2 Level 1 Level 1 (0 points)

    I have the same problem on my new 4S 16G IPhone.

    Do some one know what exactly caused to this hardware problem?

  • Jodidas Level 1 Level 1 (0 points)

    I have a similar problem, just that in my case the volume is stuck at the highest setting. Does anyone know a fix or what causes the problem?

  • paulfromnh Level 1 Level 1 (0 points)

    I had a problem too.  Fixed it by double pressing the main button and closing several (10+) open apps.  Immidiaty after the +/- buttons were adujsting my ringer volume and alert volume. 

     

    Hope that is helpful.

  • Michael Wheeler Level 1 Level 1 (5 points)

    Worked for me too. Thanks.

  • puremotif Level 1 Level 1 (0 points)

    I had this problem for the second time - I've already gotten one replacement iphone for this same issue that I didn't know how to resolve. I looked around and found a neat solution which this time worked for me.

     

    I cleaned out the headphone jack and dock connecter with a bit of rubbing alcohol on a partially stripped Q-tip, then put a dry toothbrush in to dislodge any other dust, and used a camera lens blower to blow out any fine particles... and everything is working again! We'll see how long it lasts.

     

    The theory is that some dust particles were fooling the device into thinking it was docked to speakers.

  • puremotif Level 1 Level 1 (0 points)

    As an update, this solution was only a quick/temporary fix. The volume bar since has been flashing in and out, and disappearing. Think it's time for a call to apple.

  • TheFirstRook Level 1 Level 1 (0 points)

    I had the same problem as well for nearly 3 months.

     

    I had tried bring the Iphone into my phone carrier and they sent me to the AppleStore. When I brought it to them they hooked it up to the diagnostic machine and they told me just to restart the Iphone from the factory settings.

     

    This didn't work either. To complicate things more, other "solutions" seem to only yield temporary success. These temporary solutions included: blowing compressed air into every port, various restart combinations, various factory restore methods.

     

    I had nearly given up until I stumbled upon a support post on Apple's website that finally yielded success.

    http://support.apple.com/kb/TS1630

     

    The solution for me is listed as line 7, which reads:

    "Check the receiver mesh (which is on the top front of the device, above the display). If it appears blocked, use a clean, small, dry, soft-bristled brush to carefully and gently brush away any debris."

     

    Apparently, this cylinder shaped, mesh area is in some way tied to what triggers the headphones/speaker selection. I am not sure how, but I can say that after gently brushing it out my sounds are working again; specifically my music is now able to play directly off the speakers and my Iphone apps all play their sounds agian.

     

    Hope this helps you as well!

  • davidichikawa Level 1 Level 1 (0 points)

    Thanks! Brushing the mesh worked for me, too. What a surprise fix.

  • stcheerleader Level 1 Level 1 (0 points)

    This rubbing alcohol technique worked for me!

    Thank you

    puremotif wrote:

     

    I had this problem for the second time - I've already gotten one replacement iphone for this same issue that I didn't know how to resolve. I looked around and found a neat solution which this time worked for me.

     

    I cleaned out the headphone jack and dock connecter with a bit of rubbing alcohol on a partially stripped Q-tip, then put a dry toothbrush in to dislodge any other dust, and used a camera lens blower to blow out any fine particles... and everything is working again! We'll see how long it lasts.

     

    The theory is that some dust particles were fooling the device into thinking it was docked to speakers.