iTunes Store not Displaying

Question

Globalnet Author

Level 1

0 points

iTunes Store not Displaying

One of my clients (the MD!!) has iTunes 10.5.1 installed on his brand new Windows 7 machine.

When trying to connect to the store it says accessing iTunes Store then nothing!

every so often it displays the text. It's as if the HTML engine isn't rendering correctly.

I have o far taken the following steps:

Checked Firewall Settings,

Check internet access - obviously

performed name resolution on the iTunes servers

auto install and reinstall

Manual uninstall and reinstall.

Nothing has worked so far though.

The PC has IE9 and Firefox 8.1 installed.

Has anyone else come across anything like this?

Many Thanks

Rob

iPad, Windows 7

Posted on Dec 9, 2011 9:00 AM

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Answer 1

Dec 9, 2011 12:55 PM in response to Globalnet

I am dealing with the same thing right now. My brand new state-of-the-art PC laptop can't connect to the store. The bar only reaches half-way at most and then occassionally the store text will pop up. I emailed Apple. Hopefully this will be resolved. Because of this I can't sync my IPod either.

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Answer 2

endi75

Level 1

0 points

Dec 12, 2011 6:55 PM in response to whiteknight767

Was your problem resolved? I'm experiencing the same. Only difference, I'm running Vista. Tried everything support.apple.com suggests and nothing worked so far.

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Answer 3

wiclee

Level 5

6,992 points

Dec 12, 2011 7:15 PM in response to Globalnet

Close your iTunes,

Go to command Prompt -

(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

In Command Prompt screen, type in

netsh winsock reset

Hit "ENTER" key

Restart your computer.

Now launch your iTunes and see if it is working now.

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