Cannot connect to iTunes store
Cannot connect to iTunes store
My problem is with the iTunes software. It doesn't connect to the store, but my iPad does - and both are on the same network.
45 replies
I cannot connect on my Mac or IPad 2. I get the 'cannot connect to iTunes'. I am so frustrated.
My computer is connected to the internet and fully updated in everyway. I also cannot connect to itunes. Please someone help. I have reinstalled and restarted nothing is working.
after the upgrde of ios to new 5 version I cannot connect to the itunes, does anyone face the problem?
I have the same problem, i posted a question to apple about this issue, they deleted my post. I cannot find a solution.
Hello! Were you able to find any tips? I also cannot connect to the store and would love any help. Thanks!
Me too.
I can't download from the iTunes app or apple store.... Keep getting this message :(
I dont get any error msgs. The piece just does not connect to the istore. Have you tried the netsh winsock reset method? Or ctl and shift keys then starting itunes. Neither worked for me. Isnt it amazing that apple cant/wont fix this issue. I guess they are not making as much money then!
Same here. It started yesterday evening for me, although I have no trouble connection from my device. 😕
Did you report your problem to Apple? If you didn't - they couldn't possible know that you have a problem. If you posted here and the post was abusive in some - that is why it got deleted. This is not where you report issues to Apple anyway. This a user to user forum only. Apple will never respond to a post or a problem that you post on this site.
Apple-Support-iTunes-Contact Us
You do realize that you are in the vast minority as well not being able to connect to the iTunes Store so there is nothing for Apple to fix. It is quite possible that the problem is on your end - antivirus software, firewall - something like that.
Have you tried rebooting your router? - unplug it for about 30 seconds and then plug it in again. Did you look through hres and follow all of the links in this article.
Demo
Yes i did report it to apple, it wasnt abusive, just the facts. I have uninstalled, reinstalled, tried winsock reset. It worked fine be for the itunes update.
I don't know anything about the Windows OS so I can't be of any help there. Did you try temporarily disabling your firewall or your antivirus software?
The article that I referenced above has a link to advanced iTunes Store connection troubleshooting. That may be of some help. Did you go through this procedure to remove iTunes and reinstall it?
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
I have had my own issues with my iPad since I updated to iOS 5 so I do understand how frustrating all of this can be. I don't know how long you have had your iPad but if it is less than 90 days old you are entitled to free phone support. If you cannot find any other way to make this work - Apple Genius Bar appointments are free. You may have to wait to be seen - but it's better to wait at an Apple Store and have a genius find a solution than it is having an iPad that isn't working properly.
Demo
I have just typed up my issue through the link you gave me
http://www.apple.com/support/itunes/contact/
Hopfully they respond. I did remove all components of itunes before reintaliing. When i google itunes 10.5 cannot connect to istore, i get a very large number of hits. Does not look like an isolated problem. Will the steelers make the super bowl?
Cannot connect to iTunes store