7 Replies Latest reply: Apr 20, 2012 5:15 AM by slaterk
eddiedaly Level 1 (0 points)

I have an Airport Extreme, the light is only flashing amber and won't go solid green. I use my ipad 2 to try and setup the Airport and I keep getting "an unexpected error occured, try again." I've tried my iphone 4 with the same result. I've tried the utilty on my pc and same result. The airport is producing a great wireless signal and working to all devices. I really just want to get in and set the password.


Airport Extreme, Windows 7
  • William Boyd, Jr. Level 6 (10,515 points)

    Try resetting the AirPort Extreme as described here.  You'll then need to connect to the default network name, which will be in the form "Apple Network xxxxxx", where the x's will depend on the device.  Now try to configure it.

  • eddiedaly Level 1 (0 points)

    Hi William, thanks for the response. I have reset several times with no success. I have tried setting up with my iPhone 4, iPad 2, and my laptop (Toshiba), unfortunately my MacBook just died. I have tried tethering directly to the Airport from the computer, the computer detects the Airport but, when I click configure I get the error message. Nothing seems to be working, I have a feeling the Airport is done in for.

  • William Boyd, Jr. Level 6 (10,515 points)

    eddiedaly wrote:

     

    I have reset several times with no success.

    When you did those resets, did you continue to hold in the reset button until the status light blinked several times?  If you didn't, then you didn't do a full reset.

     

    Here's what I do to reset an AirPort base station:  I unplug it, press in the reset button, then, while continuing to hold in the reset button, I plug it in.  (Yes, doing this can be easier for people with more than two hands!)  I then watch the status light and wait until it flashes rapidly several times.

     

    I have a Time Capsule that I couldn't configure at one point.  To recover from that I had to unplug it for many hours.  You might try unplugging your unit overnight.

     

    By the way, you've been misled by poor field labeling on this forum into typing a large part of your original message into the field intended for the subject.  In the future just type a short summary of your post into that field and type the whole message into the field below that.

  • eddiedaly Level 1 (0 points)

    I did unplug and held the reset button as you describe, in that exact manner. I got the rapid flashing status light and still nothing. I have also had the unit unplugged for several days as well.

  • William Boyd, Jr. Level 6 (10,515 points)

    If you had a Mac or Windows system I'd suggest connecting that device to your AirPort Extreme with an Ethernet cable to see if you could have better luck configuring the Extreme with AirPort Utility in that way.

     

    It's possible that your AirPort Extreme is damaged,

  • eddiedaly Level 1 (0 points)

    Hi William,

     

    Just wanted to report back with good news. I finally got to the point where the only thing I had not tried was connecting the Airport directly to a Mac, which I did not have at home, becuase mine is inoperable. So I went to my Father-in-law's and plugged into his Mac. Everything is up and running again on the Airport Just needed a little Mac love.


    Thanks for the help,


    Eddie

  • slaterk Level 1 (0 points)

    eddiedaly wrote:

    the only thing I had not tried was connecting the Airport directly to a Mac ...

    ... Everything is up and running again on the Airport Just needed a little Mac love.

    That's how i got mine working too, as it just wouldn't go right even after hard resetting it. Cabled it up - all good. Took out cable - went down again. Tried wifi set up again - and then it worked.

     

    Thanks for the tip.