1 2 Previous Next 20 Replies Latest reply: May 16, 2014 7:25 PM by benjaminhaslem
David Duff Level 1 Level 1 (15 points)

my appletv won't accept my netflix login.  it tells my my user or password are wrong, when i know that they are not. 

 

the same appletv device was used for about a year, then sat in a box for a while and is now connected at a new location (new house, new ISP).   i enter user/password that work on other devices including a TiVo and a Samsung blu-ray player.   the same creditials worked fine on this same appleTV box previously.   i've entered it multiple times.  i've entered it using the original remote.   i've entered it using text entry via the iphone remote app.    neither works.

 

when i plugged it in yesterday the box went thru a software upgrade - not surprising, considering it had been dormant for a while. 

 

i even tried changing my netflix password just to force it to be different, then entering the new netflix pw into the appletv box - still no joy. 

 

to make sure it wasn't some kind a network config problem, i tried accessing youTube and it worked fine.

 

this is kind of  ironic, since for a while now, i've been telling family and friends they should use the appletv netflix interface, since it is the smoothest and easiest to use...

 

anyone have ideas of things to try?


Mac OS X (10.6.7)
  • 1. Re: appletv can't login to netflix
    mjlowden Level 1 Level 1 (0 points)

    Same is happening to me since I downloaded the software update last night - and I've been using Apple TV consistently since I bought it a year ago.  My iPhone 4S remote app also won't work with my Apple TV now either.

  • 2. Re: appletv can't login to netflix
    Nigun Level 1 Level 1 (0 points)

    This happpend to me once and NetFlix support said that you must sign in only with the AppleTV remote and not with the Apple Remote iPhone or iPad app.

     

    If that doesn't work, be sure that on your tv the date and time are set correctly.

  • 3. Re: appletv can't login to netflix
    mjlowden Level 1 Level 1 (0 points)

    I can't even use the Apple Remote App, so I've been signing in with the AppleTV Remote.  I get error 117 saying my username or password is incorrect even after I just signed in to Netflix.com via my computer.  The date and time are correct on my TV and AppleTV.

  • 4. Re: appletv can't login to netflix
    Ipaid2 Level 1 Level 1 (0 points)

    Does your password use numbers? My original password was numerical starting with 0, when I changed it to alphabetical, it seemed to login fine.

  • 5. Re: appletv can't login to netflix
    David Duff Level 1 Level 1 (15 points)

    mine was a mix of numbers and letters.  it started with a number, but not zero. 

     

    finding no solution to this problem, i had to change my netflix password.   appleTV is now working again.  

     

    this was definitely a bug - a rather bad one -  and i hope it gets fixed (if it has not already been fixed, that is - i can't confirm one way or the other, since i've worked around the problem and can't easily reproduce it).

  • 6. Re: appletv can't login to netflix
    2thmuvr Level 1 Level 1 (0 points)

    Had the same problem using our iPad2 to enter the username email and password.  As the post stated, using the Apple TV remote worked.  Odd, but worked.

  • 7. Re: appletv can't login to netflix
    Big Daddy Disco Level 1 Level 1 (0 points)

    Had all the same issues. I unpluged it waited 30 seconds and restarted it. Works fine.

  • 8. Re: appletv can't login to netflix
    A&EAZ Level 1 Level 1 (0 points)

    I'm having the same problem. Can't access Netflix through Apple TV says password is incorrect error 117. I typed a bunch even changed the password by going directly to Netflix on my computer and then back to ATV. Still can't get in. Did a reset and restore nothings changed.

  • 9. Re: appletv can't login to netflix
    mjlowden Level 1 Level 1 (0 points)

    I was having the exact same issue and did all the same things. Strangely enough, try putting a space after your password.

  • 10. Re: appletv can't login to netflix
    TimVtoo Level 1 Level 1 (0 points)

    Sussed it !

     

    I had the issue, could sign in on computer and iPad no problem but apple tv just wouldn't login.

     

    The answer is to hit return on the Remote keyboard instead of clicking the submit button!

  • 11. Re: appletv can't login to netflix
    bazzal Level 1 Level 1 (0 points)

    I have recently purchased the apple tv and sign upto Netflix today. Works fine on my computer, my phone and my iPad. But no the atv just keeps coming up unable to login, I've tried resting, unplugging, changed password, tried both remote and remote app logins but nothing.

     

    Anyone got any other solutions?

  • 12. Re: appletv can't login to netflix
    TimVtoo Level 1 Level 1 (0 points)

    bazzal, see message above. For me using the Return Key after entering the password (instead of the submit button) resolved it!

  • 13. Re: appletv can't login to netflix
    bazzal Level 1 Level 1 (0 points)

    I tried that too still comes up unable to sign in. The account name or password you entered does not match an account in our records. Remeber your password is case sensitive. Need help signing in? Visit www.netflix.com/login help. And all that does is resets my password on the account which does exist.

  • 14. Re: appletv can't login to netflix
    mjlowden Level 1 Level 1 (0 points)

    Hi Bazzal,

     

    What finally worked for me, via someone's suggestion on this board, was putting a space after the password, and then submitting.  For some weird reason, it worked.  And I know it worked for others on this board.  Try that and let us know.

     

    Thanks.

1 2 Previous Next