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appletv can't login to netflix

my appletv won't accept my netflix login. it tells my my user or password are wrong, when i know that they are not.


the same appletv device was used for about a year, then sat in a box for a while and is now connected at a new location (new house, new ISP). i enter user/password that work on other devices including a TiVo and a Samsung blu-ray player. the same creditials worked fine on this same appleTV box previously. i've entered it multiple times. i've entered it using the original remote. i've entered it using text entry via the iphone remote app. neither works.


when i plugged it in yesterday the box went thru a software upgrade - not surprising, considering it had been dormant for a while.


i even tried changing my netflix password just to force it to be different, then entering the new netflix pw into the appletv box - still no joy.


to make sure it wasn't some kind a network config problem, i tried accessing youTube and it worked fine.


this is kind of ironic, since for a while now, i've been telling family and friends they should use the appletv netflix interface, since it is the smoothest and easiest to use...


anyone have ideas of things to try?

Mac OS X (10.6.7)

Posted on Dec 11, 2011 4:49 PM

Reply
26 replies

Jan 15, 2012 10:37 AM in response to Ipaid2

mine was a mix of numbers and letters. it started with a number, but not zero.


finding no solution to this problem, i had to change my netflix password. appleTV is now working again.


this was definitely a bug - a rather bad one - and i hope it gets fixed (if it has not already been fixed, that is - i can't confirm one way or the other, since i've worked around the problem and can't easily reproduce it).

appletv can't login to netflix

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