Failure uploading an iPhoto photo book.

Apple misrouted my call and now they are redirecting me to iPhoto. I will have another 15 minute hold. That's 30 minutes of holding for Apple. I'm fed up.

I began calling Apple at 6 pm and it is now 7:18 pm. Apple's customer support certainly leaves a lot to be desired. I even left a call back number and I was told that someone would call me at 7:15 pm from Apple. No one called.

I am on yet another hold, which they promised would be five minutes or less. Someone came on the line and then they were disconnected immediately and the phone went dead. Apple should pay for the expedited shipping fees I am going to have to pay because of these ongoing problems.

Apple does seem to be having issues - not only with the iPhoto book uploads, but also with access to technical support - one hour and 25 minutes have passed since I began attempting to contact technical support. I've burned up battery time on my land line phone and my cell phone. I hate racking up minutes on my cell phone holding for Apple. I'm pretty soured on Apple right now.

After wading through customer support for an hour and thirty seven minutes, I was told by an Apple rep that there are problems with the Apple system. It is not user error. He was pretty unapologetic. I asked why Apple didn't have the technology to post information about the service being down so customers would be informed. He said that they wouldn't want to post anything until the problem is solved, which makes a whole lot of sense. Let's hear it for waiting until the problem is no longer an issue and then posting it on the Apple Discussion Board. 😉

7:51 PM - Apple Support just called again and when I answered the phone and pressed one, I was immediately disconnected. Has Apple gone nuts? 😎

OMG. I was just looking online for alternatives to Apple's hardcover photo books. It would mean recreating the book in another system; however, it seems that may be necessary. I looked at Snapfish, CSV and Walgreen's; however, I am looking for something professional that has minimal print on the pages and a nice hardbound cover. I am shocked to hear that Apple canceled products, but still has them on the website and that the tracking system stated that your product would be shipped and then six days later, Apple canceled it without an explanation. Now I am going to put more energy into finding an alternative to the Apple hardcover photo albums, since I would like to have these by Christmas and I will be creating four books. I don't want to go to the time and trouble to create four books, only to have Apple, six days later, cancel the order without explanation. This is all very strange. It is not the level of professionalism that I am used to at Apple. If I don't find an alternative to Apple hardcover photo books, I'm going to the Apple Store for a one-to-one to see if they can help me iron out this issue and get my book printed in time for Christmas gift giving. What better gift than a personally created photo album. This is supposed to be fun! Apple is sucking the fun out of Christmas gift giving, unfortunately. 😠