iTunes Extras for The Help not playing

I have had the same problem for the last 3 movies purchased (Cowboys & Aliens, Hangover 2 and Rise of the Planet of the Apes). I also have Windows 7 and believe this is the problem. Older movies I downloaded on an XP laptop were and are fine. This desktop with windows 7 does not transfer these files out of the temp folder and remove/update their status from .tmp to something usable once the download completes. Yes, all the files are there like deleted scenes but you have to click each one labeled "download" to view them. I have been unsuccessfull on the phone and via email with Itunes/Apple to find a solution. In fact they basically told me to google the problem, i.e. search these boards for a solution. I have seen posts where others say cut and paste into the movie folder but this doesn't work. I would actually go and attempt to rename all the files from .tmp to what they are supposed to be but I can't decipher any file to tell me what the files should be named because I know "download" is not going to work. Someone must have an answer for this as it seems Itunes/Apple are counting on the community to solve. The last email I received suggested it may be antivirus software related. I doubt it but for the sake of sharing info, I am using Avast web protection.

I've seen a few of these threads now. I think the current build of iTunes must be failling to unpack the video files properly. I've had another hunt around the Extras folder structure and it seems the files are detailed in ...\controllers\data.js. This is the relevant section from the Batman Begins Extras:

audioLoop : { src : "audio/batmanbegins_loop.m4a", loop : true},

extras : [

{ thumb : "image_videoBox_mind.png", structure: "shaping", string : "Shaping Mind & Body", src : "batmanbegins_shapingmindbody.m4v", time: "12:49", blurb : "Examining the construction of the fight sequences. "},

{ thumb : "image_videoBox_tumbler.png", structure: "tumbler", string : "Batman: The Tumbler", src : "batmanbegins_batmantumbler.m4v", time: "13:40", blurb : "Goyer describes it as a cross between a Lamborghini and a Humvee. This featurette details it from conception to its current form."},

{ thumb : "image_videoBox_journey.png", structure: "journey", string : "Batman: The Journey Begins", src : "batmanbegins_journeybegins.m4v", time: "14:16", blurb : "Interviews with Christopher Nolan, David Goyer, Christian Bale, production designer Nathan Crowley, as well as others. "}

],

Using this it might be possible to work out what the temp files should be called. They need to go into a videos folder.

tt2

For everyone's info. I have submitted a formal bug report to highlight the issue. Hopefully it will get addressed soon, though you may still have to either manually repair the content you've already downloaded or request replacements once it has been confirmed that the problem has been resolved. Depending on exactly where the issue lies it might not be that easy to automatically detect and repair all partial Extras installations.

tt2

I am also having the same problem with Windows 7. Not surprisingly when I use my Mac I don't have that problem. It is definately the unpacking process that is causing the issue. I am using Norton Internet Security and always have been. The issue is not with Norton or windows 7. I am almost sure its the latest version of iTunes 10.5.2. turingtest2 is correct. If you can decipher the \congtrolers\data.js and rename the download generic files to the correct file name and place it into the "Moviename"\*.ite\videos\ folder it will work from the iTunes extra screen in iTunes for the particular movie in question.