Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why can't I save videos from my email to my camera roll

When I tap and hold the video after I have downloaded it, it only gives me the option for quick look or cancel. I have the iPhone 4s and the software has the latest update. Does anyone know how to get these videos to save?

iPhone 4S, iOS 5.0.1

Posted on Dec 12, 2011 11:14 PM

Reply
Question marked as Best reply

Posted on May 7, 2017 6:08 AM

What is 'supported format'. I email videos from my iPhone to ipad. I keep tapping the 'save video' icon. But it cannot save. Why?

6 replies

Dec 12, 2011 11:32 PM in response to smithsgirl03

At the bottom right corner of the email there will be an arrow pointing left, there should be an option to save video. The video must be compatible with quicktime (i.e video.mov) in order for it to save on your iPhone. If its a video not compatible with quicktime you would have to save on your pc, convert to an iPhone "friendly" video format and save through iTunes

Why can't I save videos from my email to my camera roll

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.