Previous 1 2 Next 17 Replies Latest reply: Jan 15, 2015 12:33 AM by apoorve81
ABPostelnicu Level 1 Level 1 (0 points)

Hello guys,

 

It seems that i have a very seryous problem with my 4S. At the begining of november i've purchased from the japan operator SoftBank a brand new white iphone 4s WITH NO SERVICE PLAN just a prepaied sim. At that moment the phone was around 700usd dolars converted from their local currency YEN. The SoftBank seller told me several times that THE PHONE IS NOT LOCKED IN THEIR NETWORK. Well this wasn;t true at all when i came back from Japan and i've tried to use a different SIM desaster struck, the phone asked to be activated and ofcourse the sim that i've entered in it was not the good one. I've tried with several sims but with no luck, it activated only when i would enter the SoftBank SIM. I've contacted SoftBank and they actively refused to  unlock my sim on the reason that this is their policy. How come is this posible, i've bought the phone with NO CONTRACT, the ones with contract where 50-70% cheaper and now i'm stuck with more like an ipod than a phone. I was thinking to contact my local authorities such as police and forward a complaint.

What do you think what should i do? Should i contact apple can they help me?


iPhone 4S, iOS 5
  • Meg St._Clair Level 8 Level 8 (43,790 points)

    ABPostelnicu wrote:

     

    How come is this posible, i've bought the phone with NO CONTRACT, the ones with contract where 50-70% cheaper

    No Contract and Unlocked are NOT the same. Most carriers in the U.S. subsidize the price of phones in return for the customer agreeing to sign a (usually) 2 year contract. Without signing a contract, it's stil possible to get the phone and the service but the price of the phone is not subsidized. Some carriers will unlock phones at the end of a contract. Some will sell unlocked phones outright. However, in the U.S., AT&T, which will unlock other phones at the end of contracts, will not unlock iPhones. Sounds as if Softbank has the same type of policy. There is nothing Apple can do as unlocking is purely at the discretion of the carrier. You could try contacting the manager of the store where you purchased it but, beyond that, I don't think you've much recourse. Sorry.

  • wjosten Level 10 Level 10 (93,705 points)

    All iPhones sold in Japan are sold as carrier locked with NO WAY to get them officially unlocked. None of the Japanese carriers will unlock an iPhone for anyone for any reason. You were either lied to or you misunderstood what was told to you. Your options are not good as you will not be able to use that phone where you live.

  • ABPostelnicu Level 1 Level 1 (0 points)

    hello  Meg St._Clair offtopic do you have a russian blue cat My girlfriend has one and they are lovely. I''ve tried to contact the stores manager but with no luck i don't speak japanese and their site is horrible, when i've bought the phone i had the luck to know someone who translated me from jap to english and vice versa. I think i will contact the local authorities because ive paied a lot of money for something that i cannot use. If i were to buy the phone with a contract i would have understood to be locked in that network BUT i would have expected to be unlocked at the end of the contract since that PHONE is MY PROPERTY. It is a pitty that i din't buy the phone from an EU ( Europe United ) country this would have been sorted out much easier .

     

     

    P.S please excuse my english this is not my first language.

  • ABPostelnicu Level 1 Level 1 (0 points)

    I don't liek to think that i've been lied because this is a felony that is convicted by law, in many countries. Also i will pursuit this issue to the fullest extenct of the law since i think this is NOT normal, first i will contact my local apple store. And i can't belive that apple can't do anything for me since the data base is hosted by them...

  • Meg St._Clair Level 8 Level 8 (43,790 points)

    ABPostelnicu wrote:

     

    hello  Meg St._Clair offtopic do you have a russian blue cat My girlfriend has one and they are lovely.

    She's actually a Chartreux.

     

     

    BUT i would have expected to be unlocked at the end of the contract since that PHONE is MY PROPERTY. It is a pitty that i din't buy the phone from an EU ( Europe United ) country this would have been sorted out much easier .

    Unfortunately, not all companies or coutries are required to unlock phones, even at the end of contracts. And your English is fine.

  • KiltedTim Level 8 Level 8 (43,130 points)

    As in the US, there is no law in Japan that requires carriers to unlock phones. The phones are sold as carrier locked, it is up to the carrier whether they will or not. Apple has no say in the matter. I don't think the law will do anything for you. You got exactly what you paid for. An iPhone that did not require you to commit to a term contract commitment.

     

    Sell it to someone in Japan who can use it.

  • ABPostelnicu Level 1 Level 1 (0 points)

    i'm not from US i'm from Romania that is an EU country and here the laws are a bit different more customer oriented. As far as i see it the problem is like this: i've bought a phone with no contract attached to it at the regular market price. The product being solely mine and i being entitled to use as it's specified in the user manual, and the fact that there is nothing wriiten in the contract that states the phone is provider locked entitles me to use it in any network i wish. If we are to refer to the scope of the product ( phone ) being locked to the carriers network disallows me to use all its features. I hope i make sense in my statements but i've already contacted a lawyer and as i've wrote earlier i'm willing to defend my rights as a consummer to the fullest extent of the law.

    I'm sure that apple can do something because on their servers the phones are locked and unlocked.

  • Meg St._Clair Level 8 Level 8 (43,790 points)

    Because you purchased the phone in Japan, Romanian (or EU) consumer protections do not apply. If Japan does not have any laws that require that carriers unlock phones, then there's not much you can do. Apple cannot unlock your phone. Unlocking phones is at the discretion of the carrier.

  • deggie Level 8 Level 8 (49,555 points)

    Apple cannot do anything for you, their agreement with cell phone providers prohibits them from unlocking phones at their own discretion or from direct requests from users. It is not a technical issue it is a legal issue. Also you have misunderstood what no contract means in your purchase, it does not guarantee you can use it with other systems, it means you can use it with Softbank.

     

    If I were you I would instruct your attorney to stick with your claim that you were told it was an unlocked iPhone and ask that your money be refunded and then return the iPhone to Softbank. Or some portion of your purchase price less the time you used it in Japan. You will not win if you insist that Softbank unlock your iPhone.

  • Meg St._Clair Level 8 Level 8 (43,790 points)

    I don't know what attorneys cost in Romania but it seems to me that instead of paying an attorney's fees, long distance calls to Japan and other related expenses, you could have sold the phone to someone who's traveling to Japan, purchased another one in the EU and still have paid less.

  • KiltedTim Level 8 Level 8 (43,130 points)

    The purchase was made in Japan. Japanese law is what it's governed by. You're wasting your energy trying to fight it. Consider it a lesson learned and move on.

  • ABPostelnicu Level 1 Level 1 (0 points)

    Thank you very much for your info i will not give up because i cnsider i've been chated. If i will not sovle this issue with apple i will wait for an "unoficial" way of using the phone with any usim.

  • wjosten Level 10 Level 10 (93,705 points)

    You're trying to push water uphill, good luck with that.

  • Prajvalit Level 1 Level 1 (0 points)

    I find out that SOFTBANK is cheating many foreigners the same way .I also purchased my Iphone from softbank but they refused me to unlock it . They told it is the policy of every japanese company . If you purchase from docomo or au they also give you the locked one and so you are forced to use the services of that particuler carrier only .I think its ridiculeous .But I am trying to find a way out from this .Is this really legel in Japan ?or the cell phone companies cheating only foreigners .

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