10 Replies Latest reply: Jun 7, 2014 4:25 AM by iskny
dJacobsen Level 4 Level 4 (1,015 points)

I've been using iTunes Match since the day it was available, and have had no issues.  Late last week I started getting the 4010 error some others have been reporting. The library information is gathered and upload to Apple without any apparent issue.  It gets hung up at the point when the iTunes message "Waiting for Apple to deliver your iTunes Match results..." has been up for about 30 seconds.  After that, the 4010 error appears.

 

I've tried all the usual tricks and resets, including signing out, creating a new iTunes library, etc., with no success.  The error appears multiple computers under my account.

 

I'm guessing this is an Apple server issue, but I'm not hearing a lot about it, so I'm beginning to wonder if it's happening to a small number of us.  Does anyone know if this is a widespread issue?

 

Thanks!


iMac 27, Mac OS X (10.7.2), iPad2 iPhone4 AppleTV Airport Xtrme
  • joejoethedogfaceboy Level 1 Level 1 (15 points)

    Been happening to me all day, too, after I upgraded to iTunes 10.5.2 and clicked on Update iTunes Match.  Not sure if it was happening before the upgrade, though, since I hadn't tried to update for a couple weeks.

     

    -Joe

  • Carolyn Samit Level 10 Level 10 (96,485 points)
    I'm guessing this is an Apple server issue, but I'm not hearing a lot about it, so I'm beginning to wonder if it's happening to a small number of us.  Does anyone know if this is a widespread issue?

     

    See:  More LIke This   right side of this page.

  • joejoethedogfaceboy Level 1 Level 1 (15 points)

    Option-click suggestion has not worked for me.  I'm leaning heavily towards a problem on Apple's side.  Maybe related to the iTunes Match release for South America?

  • dJacobsen Level 4 Level 4 (1,015 points)

    Thanks.  I checked out those discussions before starting this one. Although they might be related, the other threads seem to mostly be about trouble initially setting up the match, trouble with uploading song information, or in one case, apparent duplicate charges from Apple.

     

    The problem I'm seeing is slightly different in that it happens during a download, when the server is attempting to send the match info back to iTunes.  The suggested fixes didn't work, nor did some others I tried.

     

    I thought the issue might be fixed with the last iTunes update, but it wasn't.  I had the same issue with 10.5.1 and 10.5.2.  It sounds like there are multiple problems on Apple's side.  It's been a week, but I guess we'll continue to wait and see.

     

    Thanks, again.

  • joejoethedogfaceboy Level 1 Level 1 (15 points)

    Well, it's working for me again.  The only thing I did differently today was go to a second Mac, start with a fresh iTunes library, and then enable Match there.  When that was complete, went back to the original Mac and it started working again.  If you have access to another machine, try this.  Or maybe just create a new account on your machine and run Match over there.

     

    Good luck

     

    -Joe

  • dJacobsen Level 4 Level 4 (1,015 points)

    It's working for me, too.  I turned iTunes Match back on this morning after I saw your  post, and everything seems to be back to normal.  I guess Apple was able to sort out whatever server issues they were having.

     

    Thanks!

  • dbjohnson Level 1 Level 1 (0 points)

    I just signed up for iTunes Match yesterday, and am getting the same error... it seems like the issue is related to not receiving Genius results from Apple. It worked for a while, then my iTunes crashed and I've had problems ever since. Any suggestions?

  • dJacobsen Level 4 Level 4 (1,015 points)

    The only think I can suggest is something you may have tried already:  Turn off iTunes Match in the Store pull-down menu, then turn off Genius in the Store pull-down menu.  Wait until the Genius info is deleted.  Quit iTunes. Restart iTunes, turn Genius back on from the Store menu, and go through the steps to set Genius up.  Let Genius completely go through the setup process, and then turn iTunes Match back on. Go through the steps to set up iTunes Match and wait.

     

    I just did this as a test, and iCloud apparently keeps all of the information from the last sync, so the setup only took a few minutes.  Apparently iCloud and Genius are working today, at least for my account.

     

    I hope this helps.  Good luck!

  • Michael Stelling Level 1 Level 1 (5 points)

    Sounds good, but it didn't helped...

  • iskny Level 1 Level 1 (0 points)

    I had error -45054 (?) before with my old(er) computer with snow leopard. So, I took my computer to Apple store and had it reset to the factory setting so I could clear up all that's causing conflicts. Now, after purchasing the iTunes Match, I'm getting this error. So, I am not sure why I cannot see all the musics that I have downloaded in my account. I see them music in some other computers but not on this computer in particular that I am questioning if I should just get reimbursed on my iTunes Match since it's costing me a lot of time to figure their error messages.