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iTunes Match 4010 Error - Apple Server Issue?

3009 Views 9 Replies Latest reply: Sep 17, 2012 11:50 AM by Michael Stelling RSS
dJacobsen Level 4 Level 4 (1,015 points)
Currently Being Moderated
Dec 13, 2011 1:29 PM

I've been using iTunes Match since the day it was available, and have had no issues.  Late last week I started getting the 4010 error some others have been reporting. The library information is gathered and upload to Apple without any apparent issue.  It gets hung up at the point when the iTunes message "Waiting for Apple to deliver your iTunes Match results..." has been up for about 30 seconds.  After that, the 4010 error appears.

 

I've tried all the usual tricks and resets, including signing out, creating a new iTunes library, etc., with no success.  The error appears multiple computers under my account.

 

I'm guessing this is an Apple server issue, but I'm not hearing a lot about it, so I'm beginning to wonder if it's happening to a small number of us.  Does anyone know if this is a widespread issue?

 

Thanks!

iMac 27, Mac OS X (10.7.2), iPad2 iPhone4 AppleTV Airport Xtrme
  • joejoethedogfaceboy Calculating status...
    Currently Being Moderated
    Dec 13, 2011 6:45 PM (in response to dJacobsen)

    Been happening to me all day, too, after I upgraded to iTunes 10.5.2 and clicked on Update iTunes Match.  Not sure if it was happening before the upgrade, though, since I hadn't tried to update for a couple weeks.

     

    -Joe

  • Carolyn Samit Level 10 Level 10 (84,445 points)
    Currently Being Moderated
    Dec 13, 2011 6:47 PM (in response to dJacobsen)
    I'm guessing this is an Apple server issue, but I'm not hearing a lot about it, so I'm beginning to wonder if it's happening to a small number of us.  Does anyone know if this is a widespread issue?

     

    See:  More LIke This   right side of this page.

  • joejoethedogfaceboy Level 1 Level 1 (15 points)
    Currently Being Moderated
    Dec 13, 2011 6:53 PM (in response to Carolyn Samit)

    Option-click suggestion has not worked for me.  I'm leaning heavily towards a problem on Apple's side.  Maybe related to the iTunes Match release for South America?

  • joejoethedogfaceboy Level 1 Level 1 (15 points)
    Currently Being Moderated
    Dec 15, 2011 12:54 PM (in response to dJacobsen)

    Well, it's working for me again.  The only thing I did differently today was go to a second Mac, start with a fresh iTunes library, and then enable Match there.  When that was complete, went back to the original Mac and it started working again.  If you have access to another machine, try this.  Or maybe just create a new account on your machine and run Match over there.

     

    Good luck

     

    -Joe

  • dbjohnson Calculating status...
    Currently Being Moderated
    Dec 30, 2011 5:43 PM (in response to dJacobsen)

    I just signed up for iTunes Match yesterday, and am getting the same error... it seems like the issue is related to not receiving Genius results from Apple. It worked for a while, then my iTunes crashed and I've had problems ever since. Any suggestions?

  • Michael Stelling Calculating status...
    Currently Being Moderated
    Sep 17, 2012 11:50 AM (in response to dJacobsen)

    Sounds good, but it didn't helped...

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