Dear Apple Support Community,
This is my first post, so I hope I do everything correctly!
Over the weekend (12-10-11), I received a replacement Sprint iPhone 4S. It appeared as if I activated the phone correctly, as everything worked fine for two days. Then, yesterday (12-12-11), the phone lost its ability to connect to Sprint's 3G network. It keeps giving a "Could Not Activate Cellular Data Network" error. So, unless I'm on Wi-Fi, the only thing I can do is make phone calls and send regular texts (not even iMessages)! For what it's worth, my wifes iPhone 4S works fine on Sprint's 3G network (without Wi-Fi turned on), so it's not some sort of outage.
I called Sprint's customer support, and they're totally stumped. We did all the standard soft, hard, and network resets, but NOTHING seems to fix this problem. So, they're solution is to take the phone in for repair. I'm reticent to do this, as I finally have a perfect iPhone (after two previous exchanges). Honestly, I don't think this a phone issue, rather something on Sprint's end. From some Internet searching, some Verizon customers experienced similar issues (with the same run-around, apparently, too)!
Does anyone have any insight as to what might remedy this issue?
I would be extremely grateful for any input, and have a great day!!
Sprint insisted I try the "Restore from iCloud" option.
That is de-activating/re-activating your phone .