Printing problem in Pages

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Level 1

81 points

Printing problem in Pages

I have been trying to print a 5 x 7 envelope in pages and I keep getting an error saying paper is jammed but the paper is not jammed so I tried to print on a blank sheet of paper and I got the same error message. This is where it gets strange I decided to open the document up in preview and try printing it and it printed perfectly. Granted this is a workaround but if anybody has an idea how I can correct the problem in Pages 09 I would certainly appreciate any feedback.

Mac Pro, Mac OS X (10.6.7), MacBook Pro

Posted on Dec 13, 2011 5:13 PM

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Answer 1

Dec 13, 2011 5:15 PM in response to PhotoMacGuy

Look inside your printer, usually it is a small corner of paper ripped off and stuck inside the unit.

Look around the edges of the rollers/gear drive.

Peter

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Answer 2

PhotoMacGuy Author

Level 1

81 points

Dec 13, 2011 5:29 PM in response to PhotoMacGuy

But it print perfect when I print it from "Preview"

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Answer 3

Dec 13, 2011 6:14 PM in response to PhotoMacGuy

So you have converted it to a .pdf and printed that from Preview .app?

Is it in fact going through the same Printer in Pages as in Preview?

It is possible to have multlple printers set up and possibly the one you chose in Pages still has the paper jam stuck in the Print queue. Look in what is going on in the Printer on your Dock.

Peter

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Answer 4

PhotoMacGuy Author

Level 1

81 points

Dec 14, 2011 6:28 AM in response to PeterBreis0807

That could be what preview is doing but I just right click on th Pages Doc and choose open with. I will check and see if there is anything in the print Que on one of may other Macs

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Answer 5

PhotoMacGuy Author

Level 1

81 points

Dec 14, 2011 11:23 AM in response to PeterBreis0807

I did check for stuck paper and there was none I also checked the print queue and that was not a problem either. So I tried a new pages document 8 1/2 by 11 loosely formatted what I wanted on the front of the envelope open using the guides put the envelope in the printer but not telling the printer that it was 5x 7 and it printed beautifully so it seems to be an issue with the document size In pages. As I mentioned before if I save the document then right-click or control click on the document and open with preview it prints perfectly in the card / open format. So somthing is up with Pages. Maybe I should try Word instead.

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