1 2 Previous Next 28 Replies Latest reply: Aug 25, 2013 5:37 AM by CJBass Go to original post Branched to a new discussion.
  • 15. Re: MagSafe adapter recall
    dykstrad Level 1 Level 1 (0 points)

    I had this happen to me, and my sister as well. Don't worry it won't be long until someone gets killed from thier house being burned down overnight and at that point Apple might actually have to do something about this.

  • 16. Re: MagSafe adapter recall
    Csound1 Level 8 Level 8 (35,315 points)

    15v

  • 17. Re: MagSafe adapter recall
    MattNapsAlot Level 1 Level 1 (0 points)

    Apple refused to replace my frayed and sparking magsafe adapter as well. Apparently, despite their claims otherwise, they only replace chargers that came with the a computer and not ones that were bought as a standalone. This is contrary to what Apple claims on the "replacement program" website, but it is the policy that is being enforced at the University Villiage Apple Store in Seattle.

     

    I suspect they will change their tone as soon as someone is injured or a faulty magsafe starts a fire.

  • 18. Re: MagSafe adapter recall
    twolawyers Level 1 Level 1 (0 points)

    I have both a black plastic MacBook and a unibody MacBook Pro. Oddly, the T-type MagSafe of the older black Macbook is still working well but the unibody's L-type had frayed and died out. I set an appointment at the Apple Store in Grand Central, was made to wait 30+ minutes, and when the Genius came around to attend to me, she was very apologetic about the delay. Like most Geniuses, she was chill. She explained that only the T-type could be replaced, but I showed her the frayed L-type MagSafe. I guess she saw that my request was reasonable and she gave me a new L-type charger.

     

    Maybe the Geniuses make decisions on a case-by-case basis. Maybe the Genius who met with me was more open than others?

  • 19. Re: MagSafe adapter recall
    TomK2434 Level 1 Level 1 (5 points)

    I have 2 computers that had frayed cables, a macbook and a modbook, which I purchased at the same time.  They replaced my macbook cable without hassle but refused to replace my modbook cable that had the same issue, claiming aftermarket modding voided the warranty.  However, the class action settlement doesn't say anything about a warranty, it says if I am in the US (I am) bought the computer as the original owner (I did) and there is stress relief damage (there is) I am a member of the class.

     

    The idea that apple supplied faulty cables, and then doesn't have to replace them because of the modbook conversion voiding the warranty is both ludicris and not in line with the language in the class action settlement.

     

    I am going to take one more try at escalating through apples customer service, then I'll be contacting the lawyers involved in the class action lawsuit.  I think apple has an obligation to replace the defective cable.  The aftermarket modding has no effect at all on the cable, it's not like the cable or connection is modded at all. 

  • 20. Re: MagSafe adapter recall
    david00fromva Level 1 Level 1 (0 points)

    I brought the damaged 85W Megasafe charger to Apple store in Tysons Corner, Virginia and was told they cannot replace it because it has signs that I had tried to repair it.

  • 21. Re: MagSafe adapter recall
    Janice309 Level 1 Level 1 (0 points)

    What is Apple doing (if anything) about correcting the Magsafe cord problem?  I am on my third cord in four years.  At $80 a cord I am not happy.  How can Apple make such a good computer and such a shoddy cord.  Why can't they make it so you can replace the small cord without having to get the whole new 85W adaptor?

  • 22. Re: MagSafe adapter recall
    Csound1 Level 8 Level 8 (35,315 points)

    My magsafe adaptors vary from 7 years old to 2 years old, never had a cord failure. What are you doing to your cords, wrapping them tightly around the brick?

  • 23. Re: MagSafe adapter recall
    Csound1 Level 8 Level 8 (35,315 points)

    My magsafe adaptors vary from 7 years old to 2 years old, never had a cord failure. What are you doing to your cords, wrapping them tightly around the brick?

  • 24. Re: MagSafe adapter recall
    MattNapsAlot Level 1 Level 1 (0 points)

    Where is your cord fraying? At the brick end or at the magsafe end?

     

    Wrapping the thin cord tighly around the "hooks" on the brick is what caused mine to fail at the brick end. I finally got Apple to replace my cords and the fellow at the Apple Store showed me how to wrap the cord while relieving tension on the brick end of the cord. Since then, I've had no problems with my chargers! See the photos below for examples.

     

    BAD:

    IMG_3816.jpg

     

    GOOD:

     

    IMG_3817.jpg

  • 25. Re: MagSafe adapter recall
    jamesqu Level 1 Level 1 (5 points)

    This is the second wire that melts down. Something is definately wrong with the wire. I need a Snickers now!

     

    photo.JPG

  • 26. Re: MagSafe adapter recall
    bhughes41 Level 1 Level 1 (0 points)

    Second adapter in 2 years and I need a new one again as mine is fraying and falling apart.  NOT happy!

  • 27. Re: MagSafe adapter recall
    CJBass Level 1 Level 1 (0 points)

    I too experienced an issue with my magsafe charger.  My charger would not work sometimes and I would have to clean the adapter charging port, and the charger itself until finally it died.  So I took the adapter and my MacBook air to my local apple store (Miami-Aventura, Florida) and was told that they could not help me because my mba was out of warranty. I casually mentioned that I received an email about the recall and she informed me that it was not for L shape but the T shape, and said she would see if she could replace it under that policy and it worked!

     

    My advice :

     

    Give your Mac a nice cleaning – it shows you take care of it, taking it in a sleeve is  also helpful  (received this advice from this post)

     

    Be very nice to your genius (It causes then to soften up) ie how is your day going, wow its hectic in here how are you holding up.

     

    If you are out of warranty mention the recall on the charger email, and tell them you called apple directly and they told you to bring in.

     

    If the above doesn’t work ask them is there anything they can do such as a discount because you don’t have that much money.

     

    I should also mention that some stores and genius are more lenient than others. Keep plugging at it and you will find the right one

     

    Hope this helps

  • 28. Re: MagSafe adapter recall
    CJBass Level 1 Level 1 (0 points)

    I too experienced an issue with my magsafe charger.  My charger would not work sometimes and I would have to clean the adapter charging port, and the charger itself until finally it died.  So I took the adapter and my MacBook air to my local apple store (Miami-Aventura, Florida) and was told that they could not help me because my mba was out of warranty. I casually mentioned that I received an email about the recall and she informed me that it was not for L shape but the T shape, and said she would see if she could replace it under that policy and it worked!

     

    My advice :

     

    Give your Mac a nice cleaning – it shows you take care of it, taking it in a sleeve is  also helpful  (received this advice from this post)

     

    Be very nice to your genius (It causes then to soften up) ie how is your day going, wow its hectic in here how are you holding up.

     

    If you are out of warranty mention the recall on the charger email, and tell them you called apple directly and they told you to bring in.

     

    If the above doesn’t work ask them is there anything they can do such as a discount because you don’t have that much money.

     

    I should also mention that some stores and genius are more lenient than others. Keep plugging at it and you will find the right one

     

    Hope this helps

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