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iPhone 4 'Other' Space is 6.8GB!?!?!

I have an iPhone 4 on iOS5.0.1 and a MacBook Air that is on Lion v10.7.2 and iTunes v10.5.2.


This morning I was syncing a complete lot of new music to my iPhone via USB, when someone phoned and as I answered I unplugged the cable. When I plugged the iPhone back in, the 'Other' section was up to 6.8GB. My phone shows as having no music. The music that I wanted on the phone is around 7.9GB, so I'm pretty sure that the 6.8GB is where the sync had got up to before it was interrupted.


I've tried to resync, etc, but I can't get any music on because of the large 'Other' file. I'm in an area with really slow internet, so restoring would take forever because downloading the iOS to my computer would take about three days.


Any suggestions!?


Thanks,

iPhone 4, iOS 5.0.1

Posted on Dec 14, 2011 11:06 PM

Reply
107 replies

May 16, 2013 9:15 AM in response to philipjamesbowen

YES! I followed aaronjk55's advice and it worked--I checked with iTunes and "Other" dropped from 1.42G to 435MB. For kicks, I repeated the steps on my phone: Settings--General--Usage--Music--Left swipe and Delete--Hold power button down until you can swipe to turn off--swipe. Upon second reboot, my "Other" category completely disappeared and I now have 2.11GB free. I haven't tried playing my music back yet but it still shows the same amount of songs and storage in the Audio category


Maybe it didn't work for others because they didn't power off from the usage screen?

May 16, 2013 9:26 AM in response to philipjamesbowen

I got all excited when this initially worked for me, but like some have mentioned, quite a few songs no longer play. They appear to be fine, but I can see the artwork zipping by one by one while in the top left corner of the display it reads "searching." I sync again and the songs are back, but once again my "other" space is way up there. Yes, I powered off as soon as I deleted.


Next attempt will the the proposed solution that suggests deleting pictures & files in my text messages. Wish me luck.

Jun 15, 2013 7:35 AM in response to philipjamesbowen

I have an iPhone5 wiht 64GB of memory. Today I got a message on the iPhone that my memory was running low. When connected in iTunes the phone showed over 32GB of OTHER memory usage. That was the first time I had seen that. I had no idea what this was. I deleted all messages before before looking at this discussion.


I then did aaronjk55's method from Jul 26, 2012, in this thread:


"On your iPhone, go to Settings>General>Usage. Swipe the Music line to the left and press (edit then) delete. IMMEDIATELY shut the phone off-don't exit or anything like that. When you turn on your phone and connect it to iTunes, you may find a huge chunk of your "other" space gone."


This totally worked - upone turning the phone back on then reconnecting to iTunes 32GB of "other" memory suddenly and instantly went away.


There is some kind of bug so Apple should investigate this.


I hope other users will comment on this thread and keep it updated.

Jun 21, 2013 10:47 PM in response to RCB099

Count me among the people who successfully used aaronjk55's method! Went from 1.66 GB of "other" down to 229 MB. Thank god I tried this before restoring as new.


"On your iPhone, go to Settings>General>Usage. Swipe the Music line to the left and press (edit then) delete. IMMEDIATELY shut the phone off-don't exit or anything like that. When you turn on your phone and connect it to iTunes, you may find a huge chunk of your "other" space gone."


Jul 3, 2013 10:21 PM in response to Chris Battle

Thanks for aaronjk55's method! Went from 2.01 GB of "other" down to 220MB.


"On your iPhone, go to Settings>General>Usage. Swipe the Music line to the left and press (edit then) delete. IMMEDIATELY shut the phone off-don't exit or anything like that. When you turn on your phone and connect it to iTunes, you may find a huge chunk of your "other" space gone."

Jul 4, 2013 10:47 AM in response to philipjamesbowen

I have an iPhone 5- had 14.24 GB of "other" so I went and deleted most all of my text messages (I had accumulated well over 50 different ones with several pics and videos in them) after this my "other" went down to 3.21GB! Still high but much better than the crazy 14.24GB it was at. Too scared to try Aarons advice- I don't want to lose some of my music and it sounds like it doesn't really work anyway!

Jul 28, 2013 7:31 PM in response to MX_Man

Hmmm On my third attempt, my "Other" jumped up to 1.77GB. That makes no f'ing sense. I deem this a cockamamy scheme for a consumer to get grumpy at a full capacity, low storage device (8GB) as my own, and upgrade at a future time.


I'll post on this thread if anything good happens after doing jumping jacks, brushing my teeth with my left hand, and pulling a nose hair in that sequence since the method to reduce "Other" seems to be of the same randomness and is just as annoying.

Aug 9, 2013 8:08 AM in response to philipjamesbowen

I used Aaron's method and went from 500mb free to 3gb. I played a couple of songs and my music files seem ok, hopefully that'll be the case when I have time to play more music.


I also looked at my iTunes settings and saw an option to "Sync playback information across devices" in the Store preferences. I'm wondering if this is causing the iPhone to accumulate unnecessary data that is filling up the other category. I unchecked it and will keep an eye on it and see if my other data usage jumps up again.


Hope this music fix works out, and really grateful if it does!

Aug 9, 2013 8:12 AM in response to sd2102

Playback info has nothing to do with "Other" size friend.


"Other" in iOS means:

Data from Messages-

Data from Voice Memos-

Data from Visual Voicemails that are on your phone-

Data from etc.


IF you have checked mostly these areas and cleaned house & it still says lots of "Other" data is used up- you friend have a data corruption in iOS and likely will need to wipe it clean. DO NOT RESTORE A BACKUP or the problem will just come back.


Save your contacts/calendars/etc to iCloud or to the corresponding apps on your Mac and you can put iCloud "synced" info back on your phone but you must SET UP AS NEW.

Sep 13, 2013 11:52 AM in response to philipjamesbowen

I also just gave this method a go...



Settings--General--Usage--Music--Left swipe and Delete--Hold power button down until you can swipe to turn off--swipe. Upon second reboot, my "Other" category completely disappeared and I now have 2.11GB free. I haven't tried playing my music back yet but it still shows the same amount of songs and storage in the Audio category


Maybe it didn't work for others because they didn't power off from the usage screen?



...and it worked perfectly!

iPhone 4 'Other' Space is 6.8GB!?!?!

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