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iPhone 4 'Other' Space is 6.8GB!?!?!

135846 Views 101 Replies Latest reply: Apr 12, 2014 4:55 AM by Lawrence Finch RSS
  • smalley83 Level 1 Level 1 (0 points)
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    May 13, 2013 12:19 PM (in response to erikb)

    I was having the same problem with space on my iPad & iPhone. I even reset the ipad back to factor setting then, for my sins, was forced to upgrade to 6.1.3...Grrrr!

     

    Anyway back to the point. I decided to check the folder sizes of all folders in the iPhone's system(JB required) and found a whopping great video file(7Gb), taken with the iPhone, tucked away within a folder in the DCIM folder.

     

    For some reason, known only to themselves, Apple have left the Photo app out of the usage list(please feel free to correct me if I'm wrong about this!), and the Photo App entry in the About list only show the number of items, not the storage space used.

     

    So if you're running low on storage space have a look at your Camera Roll to see if you have any space-hogging videos in there.

  • gobriannas Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 16, 2013 9:15 AM (in response to philipjamesbowen)

    YES! I followed aaronjk55's advice and it worked--I checked with iTunes and "Other" dropped from 1.42G to 435MB. For kicks, I repeated the steps on my phone: Settings--General--Usage--Music--Left swipe and Delete--Hold power button down until you can swipe to turn off--swipe. Upon second reboot, my "Other" category completely disappeared and I now have 2.11GB free. I haven't tried playing my music back yet but it still shows the same amount of songs and storage in the Audio category

     

    Maybe it didn't work for others because they didn't power off from the usage screen? 

  • Northwind58 Level 1 Level 1 (0 points)
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    May 16, 2013 9:26 AM (in response to philipjamesbowen)

    I got all excited when this initially worked for me, but like some have mentioned, quite a few songs no longer play. They appear to be fine, but I can see the artwork zipping by one by one while in the top left corner of the display it reads "searching."  I sync again and the songs are back, but once again my "other" space is way up there. Yes, I powered off as soon as I deleted.

     

    Next attempt will the the proposed solution that suggests deleting pictures & files in my text messages. Wish me luck.

  • gobriannas Level 1 Level 1 (0 points)
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    May 16, 2013 9:35 AM (in response to Northwind58)

    Ugh, you're right. It actually worked fine the first time, but when I did the second round it flips through a bunch without playing. Woops.

  • gowrishankar123 Level 1 Level 1 (0 points)
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    May 16, 2013 6:42 PM (in response to Northwind58)

    Yes... I faced the same problem too. I have now given up on the memory used by other. I guess Apple must find some solution to this problem as soon as possible. Hope they read this messages and take some action. If they won't my vote goes to Galaxy Note II!

  • RCB099 Level 1 Level 1 (0 points)
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    Jun 15, 2013 7:35 AM (in response to philipjamesbowen)

    I have an iPhone5 wiht 64GB of memory. Today I got a message on the iPhone that my memory was running low. When connected in iTunes the phone showed over 32GB of OTHER memory usage. That was the first time I had seen that.  I had no idea what this was. I deleted all messages before before looking at this discussion.

     

    I then did aaronjk55's method from Jul 26, 2012, in this thread:

     

    "On your iPhone, go to Settings>General>Usage. Swipe the Music line to the left and press (edit then) delete. IMMEDIATELY shut the phone off-don't exit or anything like that. When you turn on your phone and connect it to iTunes, you may find a huge chunk of your "other" space gone."

     

    This totally worked - upone turning the phone back on then reconnecting to iTunes 32GB of "other" memory suddenly and instantly went away.

     

    There is some kind of bug  so Apple should investigate this.

     

    I hope other users will comment on this thread and keep it updated.

  • Chris Battle Level 1 Level 1 (5 points)
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    Jun 21, 2013 10:47 PM (in response to RCB099)

    Count me among the people who successfully used aaronjk55's method!  Went from 1.66 GB of "other" down to 229 MB.  Thank god I tried this before restoring as new.

     

    "On your iPhone, go to Settings>General>Usage. Swipe the Music line to the left and press (edit then) delete. IMMEDIATELY shut the phone off-don't exit or anything like that. When you turn on your phone and connect it to iTunes, you may find a huge chunk of your "other" space gone."

     

  • The Divah Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 3, 2013 10:21 PM (in response to Chris Battle)

    Thanks for aaronjk55's method!  Went from 2.01 GB of "other" down to 220MB. 

     

    "On  your iPhone, go to Settings>General>Usage. Swipe the Music line  to the left and press (edit then) delete. IMMEDIATELY shut the phone  off-don't exit or anything like that. When you turn on your phone and  connect it to iTunes, you may find a huge chunk of your "other" space  gone."

  • manda10884 Level 1 Level 1 (0 points)
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    Jul 4, 2013 10:47 AM (in response to philipjamesbowen)

    I have an iPhone 5- had 14.24 GB of "other" so I went and deleted most all of my text messages (I had accumulated well over 50 different ones with several pics and videos in them) after this my "other" went down to 3.21GB! Still high but much better than the crazy 14.24GB it was at. Too scared to try Aarons advice- I don't want to lose some of my music and it sounds like it doesn't really work anyway!

  • girlbat Level 1 Level 1 (0 points)
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    Jul 5, 2013 11:23 PM (in response to aaronjk55)

    Unfortunately Aaron's method with deleting music data did NOT work for me. Yes, it cleared up space, but I could not play any music. I had to delete all music from my phone and sync again for it to appear again correctly.

  • hitz15 Level 1 Level 1 (0 points)
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    Jul 16, 2013 4:08 PM (in response to philipjamesbowen)

    This made me lose all my music and I had to re-store it in my phone LOL

  • MX_Man Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 28, 2013 7:24 PM (in response to philipjamesbowen)

    Did the "music delete, then shut down" thing.  I'm on my third round of this hair brained scheme to bring from 3.78GB, to 306MB, then 220MB, I'll post in a few to see what the flip is going on. 

  • MX_Man Level 1 Level 1 (0 points)
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    Jul 28, 2013 7:31 PM (in response to MX_Man)

    Hmmm  On my third attempt, my "Other" jumped up to 1.77GB.  That makes no f'ing sense.  I deem this a cockamamy scheme for a consumer to get grumpy at a full capacity, low storage device (8GB) as my own, and upgrade at a future time. 

     

    I'll post on this thread if anything good happens after doing jumping jacks, brushing my teeth with my left hand, and pulling a nose hair in that sequence since the method to reduce "Other" seems to be of the same randomness and is just as annoying.

  • sd2102 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 9, 2013 8:08 AM (in response to philipjamesbowen)

    I used Aaron's method and went from 500mb free to 3gb. I played a couple of songs and my music files seem ok, hopefully that'll be the case when I have time to play more music.

     

    I also looked at my iTunes settings and saw an option to "Sync playback information across devices" in the Store preferences. I'm wondering if this is causing the iPhone to accumulate unnecessary data that is filling up the other category. I unchecked it and will keep an eye on it and see if my other data usage jumps up again.

     

    Hope this music fix works out, and really grateful if it does!

  • AdamAndrew Level 1 Level 1 (50 points)
    Currently Being Moderated
    Aug 9, 2013 8:12 AM (in response to sd2102)

    Playback info has nothing to do with "Other" size friend.

     

    "Other" in iOS means:

    Data from Messages-

    Data from Voice Memos-

    Data from Visual Voicemails that are on your phone-

    Data from etc.

     

    IF you have checked mostly these areas and cleaned house & it still says lots of "Other" data is used up- you friend have a data corruption in iOS and likely will need to wipe it clean.  DO NOT RESTORE A BACKUP or the problem will just come back.

     

    Save your contacts/calendars/etc to iCloud or to the corresponding apps on your Mac and you can put iCloud "synced" info back on your phone but you must SET UP AS NEW.

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