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itunes not accepting password

Hi iTunes is not accepting my password - I have not changed it - reset option not working. Is the site down?

MacBook Pro, Mac OS X (10.7.2)

Posted on Dec 16, 2011 1:53 AM

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16 replies

Dec 16, 2011 2:00 AM in response to colinfromnewcastle

Havng the same problem.. I was in the middle of watching a rental i had down loaded last night.. Movie stopped and Apple TV asked for my itunes ID and password.. to cut a long story short.. the itunes ( via TV or computer) does not recognise either my ID or my password.. telling me at different times that both are non existent.. when I tried to create a new account with that email address as my ID it told me it was already in existance despite having told me it did not exist moments before.. then told me I had a fatl internal error.. 15minutes on phone waiting for support and then phone dropped out.. back on line waiting now.. Just bought Apple TV yesterday and first movie tonight.. not a happy customer! Are others having similar problems?

May 16, 2013 5:06 AM in response to colinfromnewcastle

Is Apple too clever for it's own good? Same problems as above, have reset password many times, until eventually it worked. Tried to update itunes, it said it was interupted. Rebooted pc, tried to login again, the new password which worked before reboot... no longer works. How can so many people have a problem and apple not do anything about it?

itunes not accepting password

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