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My iTunes 10.5.2 freezes at startup

So I downloaded the iTunes update days ago which is the version 10.5.2


At running it for the first time it was all working properly, but then a day later when I opened iTunes, the iTunes just freezes for no reason and need to end process with Task Manager.


Any reason why it freezes and crashes now? (My OS is Windows Vista Home Premium 32-bit)


Thanks in advance.


-Eddie

Windows Vista

Posted on Dec 16, 2011 10:16 AM

Reply
17 replies

Dec 16, 2011 10:21 AM in response to eduardogc

Ditto. Windows 7 Ultimate. Everything worked fine until the update. After that, iTunes started to crash when "updating library". Followed Apple's suggestions to troubleshoot add-ins. None were to be found. Followed Apple' suggestions to rebuild the iTunes library. Even when I did that, the core function of iTunes locked up when loading. I downloaded iTunes and ran the "Repair Installation" feature. No dice.


Any time I run iTunes, it locks up and I have to kill it with the Task Manager.

What gives?

Dec 22, 2011 8:40 AM in response to Melboredom

Works for me as well, but when I close itunes and try to re-open it it still freezes... I don't really want to have to kill the process every time i need itunes...


When I close itunes, it keeps running in the task manager, looks like it always running in the background and it won't re-open until I kill it...


Allready tried a full uninstall and re-install

Dec 22, 2011 8:58 AM in response to eduardogc

Okay found a solution. Went here http://support.apple.com/kb/ts1421 . Mind you, it mentions Windows XP but it DOES apply to Windows Vista and Windows 7. Per the steps outlined on that page:


1) I started iTunes in Safe Mode. It didn't crash. Seemed to work fine. Then re-started in regular mode. Crash.


2) I created a temporary new user account on my PC (Start>Control Panel>User Accounts), even set it as an administrator account, named it "Test". Then, when logged into that account, I started iTunes in regular mode. No problems. So, this indicated to me that the problem was user account-specific.


3) I clicked on the "user specific troubleshooting" link on troubleshooting page, which gives a number of things to try to fix the issue. So I started with the first suggestion on the list, which is "Remove iTunes Preference File", showing two locations where instances of the file exists. The implication is that one of the files has been corrupted. So, I moved the first one to another folder and re-started iTunes. Crash. I put that file back. Then I moved the second one to the temporary folder. Restarted iTunes. Worked!


4) Backed up and re-synced. I did have to transfer the library, but not a big issue.


5) Deleted the iTunes Preferences file I moved. Then deleted the temporary test user account.


Haven't had any issues since. My guess is the latest update to iTunes really screwed things up.


Anyway, follow the link above with the suggestions listed. Your mileage may vary.

Dec 23, 2011 7:21 AM in response to Riiick

The exact same problem cropped up on two (2) new Windows 7 systems, fresh OS installs and fresh iTunes installs.


iTunes would start once after system reboot/restart. But I was unable to exit and rerun iTunes. The original iTunes.exe instance had not really exited. Killing that instance of iTunes.exe and then rerunning caused the new instance of iTunes to freeze up.


APSDaemon.exe was the culprit, as described above by Melboredom. Apparently, APSDaemon.exe kept the initial instance of iTunes.exe from exiting cleanly.


Until a correction is rolled out, I've just renamed that executable to APSDaemon-disable.exe for now.

My iTunes 10.5.2 freezes at startup

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