Previous 1 2 Next 17 Replies Latest reply: Jun 5, 2012 5:27 PM by Damilola
eduardogc Level 1 Level 1 (0 points)

So I downloaded the iTunes update days ago which is the version 10.5.2

 

At running it for the first time it was all working properly, but then a day later when I opened iTunes, the iTunes just freezes for no reason and need to end process with Task Manager.

 

Any reason why it freezes and crashes now? (My OS is Windows Vista Home Premium 32-bit)

 

Thanks in advance.

 

-Eddie


Windows Vista
  • mtnmedic Level 1 Level 1 (0 points)

    Ditto.  Windows 7 Ultimate.  Everything worked fine until the update.  After that, iTunes started to crash when "updating library".  Followed Apple's suggestions to troubleshoot add-ins.  None were to be found.  Followed Apple' suggestions to rebuild the iTunes library.  Even when I did that, the core function of iTunes locked up when loading.  I downloaded iTunes and ran the "Repair Installation" feature.  No dice.

     

    Any time I run iTunes, it locks up and I have to kill it with the Task Manager.


    What gives?

  • ftaeed Level 1 Level 1 (0 points)

    Same again!  Using Win 7 64bit.  First time starts ok.  Close it and re launch again and iTune freezes.  Have to remove it via Task Manager. But then it causes MS Excel to become unresponsive.  Only way is to reboot m/c.  Can repeat this sequence without fail. Have also checked add-ins etc. 

  • Melboredom Level 1 Level 1 (5 points)

    same problem here... using Win7 64bit.

     

    no music today then...

  • Melboredom Level 1 Level 1 (5 points)

    ok, this seemed to work for me:

     

    - Close the frozen itunes using task manager

    - In task manager go to the 'process' tab

    - Find and select 'APSDaemon.exe' (there were 2 of them running for me).

    - Click 'end process' then close the task manager

    - Re-open iTunes.

     

    Worked for me

  • WuIsMe Level 1 Level 1 (0 points)

    NICE it worked melbordom thanks!

  • Riiick Level 1 Level 1 (15 points)

    Works for me as well, but when I close itunes and try to re-open it it still freezes... I don't really want to have to kill the process every time i need itunes...

     

    When I close itunes, it keeps running in the task manager, looks like it always running in the background and it won't re-open until I kill it...

     

    Allready tried a full uninstall and re-install

  • mtnmedic Level 1 Level 1 (0 points)

    Okay found a solution.  Went here http://support.apple.com/kb/ts1421 .   Mind you, it mentions Windows XP but it DOES apply to Windows Vista and Windows 7.  Per the steps outlined on that page:

     

    1)     I started iTunes in Safe Mode.  It didn't crash.  Seemed to work fine.  Then re-started in regular mode.  Crash.

     

    2)     I created a temporary new user account on my PC (Start>Control Panel>User Accounts), even set it as an administrator account, named it "Test".  Then, when logged into that account, I started iTunes in regular mode.  No problems.  So, this indicated to me that the problem was user account-specific.

     

    3)     I clicked on the "user specific troubleshooting" link on troubleshooting page, which gives a number of things to try to fix the issue.   So I started with the first suggestion on the list, which is "Remove iTunes Preference File", showing two locations where instances of the file exists.  The implication is that one of the files has been corrupted.  So, I moved the first one to another folder and re-started iTunes.  Crash. I put that file back.  Then I moved the second one to the temporary folder.  Restarted iTunes.  Worked!

     

    4)      Backed up and re-synced.  I did have to transfer the library, but not a big issue. 

     

    5)      Deleted the iTunes Preferences file I moved.  Then deleted the temporary test user account.

     

    Haven't had any issues since.  My guess is the latest update to iTunes really screwed things up.

     

    Anyway, follow the link above with the suggestions listed.   Your mileage may vary.

  • Riiick Level 1 Level 1 (15 points)

    Thanks, I ended up just renaming APSdaemon.exe to something else, also fixed the problem and I don't need this service for my use.

  • jonofghent Level 1 Level 1 (0 points)

    The exact same problem cropped up on two (2) new Windows 7 systems, fresh OS installs and fresh iTunes installs.

     

    iTunes would start once after system reboot/restart.  But I was unable to exit and rerun iTunes. The original iTunes.exe instance had not really exited.  Killing that instance of iTunes.exe and then rerunning caused the new instance of iTunes to freeze up.

     

    APSDaemon.exe was the culprit, as described above by Melboredom.  Apparently, APSDaemon.exe kept the initial instance of iTunes.exe from exiting cleanly.

     

    Until a correction is rolled out, I've just renamed that executable to APSDaemon-disable.exe for now.

  • skyejag Level 1 Level 1 (0 points)

    thank you it worked i just got a new ipad for christmas and you saved me a headach trying to set it up

  • TubaTim Level 1 Level 1 (0 points)

    Same issue here w/ Win7 Home Premium and v10.5.2. Thought I was losing my mind. Was able to get it to boot by shutting down the Bonjour Service for Windows, but that happened only once and then the iPad would not sync. Just stopped the APSDaemon.exe and all is well again. Looking forward to a new update from Apple.

  • Drentio Level 1 Level 1 (0 points)

    @Jonofghent: this worked for me too. Hopefully Apple solves this issue in the next update

  • mrong Level 1 Level 1 (0 points)

    Thanks! This solution worked. By the way - what does renaming APSDaemon.exe actually do? The description says it is for apple push. I hope this doesn't mean that I won't be able to sync or anything like that. Thanks again - super helpful.

  • mynameisbrunob Level 1 Level 1 (0 points)

    worked a treat for me!

    FINALLY!

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