9 Replies Latest reply: Dec 19, 2013 4:25 AM by h2vh
J.W.Thomas Level 1 Level 1 (0 points)

preview crashes


iMac, Mac OS X (10.7.2)
  • Linc Davis Level 10 Level 10 (160,165 points)

    Launch the Console application by entering the first few letters of its name into a Spotlight search, and look under "User Diagnostic Reports" for crash logs related to the application(s). Select the most recent one and post the contents -- the text, please, not a screenshot. For privacy’s sake, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report.

  • J.W.Thomas Level 1 Level 1 (0 points)

    Thanks.  Using the crash log (user diagnostic report), I was able to solve this problem.  Thanks.

  • njerisaidhi Level 1 Level 1 (0 points)

    how exactly were you able to solve the problem?  preivew has begun to crash for me, about 2 to 4 times a day now.

  • CGStewart Level 1 Level 1 (0 points)

    I am having a **** of a time with Preview launching pdfs, super slow downloading and opening and then freezing during editing. Impossible to even Print unless I spend an hour trying to get it to the printer so I can edit with  A PEN. TOTAL TIME SUCK. I need help with this now. I have one computer and ever since Lion (or whatever the most recent one is, I am up to date and have plenty of space etc. computer 2 years old)I have had ten times more force quits going on. tell me what to do someone PLEASE. Can't even open Preview from spotlight without a freeze.

  • EdmundH Level 1 Level 1 (0 points)

    I am suddenly having Preview problems. The application crashes on start up, whether I start by double clicking on the app icon or by double clicking on a pdf file.

     

    I get the message: "Mac OSX needs to repair your Library to run applications". When I give the password to allow that the application crashed immediately.

     

    Console crash reports are like this:

    Process:         Preview [1735]

    Path:            /Applications/Preview.app/Contents/MacOS/Preview

    Identifier:      com.apple.Preview

    Version:         6.0.1 (765.5)

    Build Info:      Preview-765005000000000~2

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [158]

    User ID:         502

     

     

    Date/Time:       2013-03-26 08:12:20.433 +0000

    OS Version:      Mac OS X 10.8.3 (12D78)

    Report Version:  10

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)

    Exception Codes: 0x0000000000000001, 0x0000000000000000

     

     

    Application Specific Information:

    Sandbox creation failed: Container object initialization failed: NSCocoaErrorDomain:513 “com.apple.iWork.Pages.plist” couldn’t be moved because you don’t have permission to access “Preferences”.

     

    Source: ~/Library/Containers/com.apple.Preview/Data/Library/Preferences/com.apple.iWork .Pages.plist

    Dest: ~/Library/Containers/com.apple.Preview/OldData/20130326T081220.41+0000/Library/ Preferences/com.apple.iWork.Pages.plist

    Destination permissions info:

    DELETED

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libxpc.dylib                            0x00007fff8fc4221a _xpc_runtime_init_once + 1029

    1   libdispatch.dylib                       0x00007fff8c7df0b6 _dispatch_client_callout + 8

    2   libdispatch.dylib                       0x00007fff8c7df041 dispatch_once_f + 50

    3   libxpc.dylib                            0x00007fff8fc39919 _xpc_runtime_set_domain + 190

    4   libxpc.dylib                            0x00007fff8fc38e90 _libxpc_initializer + 430

    5   libSystem.B.dylib                       0x00007fff93619b2d libSystem_initializer + 172

    6   dyld                                    0x00007fff6d755378 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 236

    7   dyld                                    0x00007fff6d755762 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 46

    8   dyld                                    0x00007fff6d75206e ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 380

    9   dyld                                    0x00007fff6d751fc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210

    10  dyld                                    0x00007fff6d751fc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210

    11  dyld                                    0x00007fff6d751eba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 54

    12  dyld                                    0x00007fff6d743fc0 dyld::initializeMainExecutable() + 207

    13  dyld                                    0x00007fff6d747b04 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3060

    14  dyld                                    0x00007fff6d743397 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 761

    15  dyld                                    0x00007fff6d74305e _dyld_start + 54

     

     

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x0000000000000509  rbx: 0x00007ffc82c0f580  rcx: 0x504ab0b1b7026983  rdx: 0x00000000000004f0

      rdi: 0x0000000000000000  rsi: 0x00007fff520bade8  rbp: 0x00007fff520bc140  rsp: 0x00007fff520bb2a0

       r8: 0x00007fff520bb270   r9: 0x00007ffc83035e00  r10: 0x00007ffc82c06f00  r11: 0x00007fff520bb529

      r12: 0x00007fff520bb510  r13: 0x00007fff520bb2bc  r14: 0x0000000000000001  r15: 0x00007ffc83035e00

      rip: 0x00007fff8fc4221a  rfl: 0x0000000000010206  cr2: 0x00007fff78013690

    Logical CPU: 1

     

     

    Binary Images:

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           0x10ddf9000 -        0x10de2ffff  com.apple.MediaUI (1.1 - 22) <49961E63-DCC6-3092-8009-F856B902DA85> /System/Library/PrivateFrameworks/MediaUI.framework/Versions/A/MediaUI

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        0x7fff8a1b0000 -     0x7fff8a20cff7  com.apple.Symbolication (1.3 - 93) <97F3B1D2-D81D-3F37-87B3-B9A686124CF5> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

        0x7fff8a249000 -     0x7fff8a277ff7  libsystem_m.dylib (3022.6) <B434BE5C-25AB-3EBD-BAA7-5304B34E3441> /usr/lib/system/libsystem_m.dylib

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        0x7fff8a2d9000 -     0x7fff8a2f8ff7  com.apple.ChunkingLibrary (2.0 - 133.3) <8BEC9AFB-DCAA-37E8-A5AB-24422B234ECF> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

        0x7fff8a2f9000 -     0x7fff8a352fff  com.apple.ImageCaptureCore (5.0.2 - 5.0.2) <D6A71984-8FA2-3964-87C6-1936460FDF8C> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re

        0x7fff8a353000 -     0x7fff8a372ff7  libresolv.9.dylib (51) <0882DC2D-A892-31FF-AD8C-0BB518C48B23> /usr/lib/libresolv.9.dylib

        0x7fff8a39f000 -     0x7fff8a3adff7  libkxld.dylib (2050.22.13) <4AAF0573-8632-3D06-BE32-C5675F77638D> /usr/lib/system/libkxld.dylib

        0x7fff8a3c9000 -     0x7fff8a3fffff  com.apple.DebugSymbols (98 - 98) <14E788B1-4EB2-3FD7-934B-849534DFC198> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s

        0x7fff8a400000 -     0x7fff8a404fff  libCoreVMClient.dylib (32.3) <AD8391D9-56DD-3A78-A294-6A30E6ECE1A2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

        0x7fff8a405000 -     0x7fff8a487ff7  com.apple.Heimdal (3.0 - 2.0) <C94B0C6C-1320-35A1-8143-FE252E7B2A08> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

        0x7fff8a488000 -     0x7fff8a48afff  libCVMSPluginSupport.dylib (8.7.25) <A45E21E3-4B40-39B0-A8B6-411526A84F47> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib

        0x7fff8a4d7000 -     0x7fff8a502fff  libxslt.1.dylib (11.3) <441776B8-9130-3893-956F-39C85FFA644F> /usr/lib/libxslt.1.dylib

        0x7fff8a503000 -     0x7fff8a52aff7  com.apple.PerformanceAnalysis (1.16 - 16) <E4888388-F41B-313E-9CBB-5807D077BDA9> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis

        0x7fff8a52b000 -     0x7fff8a548ff7  com.apple.openscripting (1.3.6 - 148.3) <C008F56A-1E01-3D4C-A9AF-97799D0FAE69> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

        0x7fff8a549000 -     0x7fff8a563fff  com.apple.CoreMediaAuthoring (2.1 - 914) <23F2B9D0-7B73-3C42-8EDC-8ADBF9C7B8C2> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring

        0x7fff8a569000 -     0x7fff8a574fff  libsystem_notify.dylib (98.5) <C49275CC-835A-3207-AFBA-8C01374927B6> /usr/lib/system/libsystem_notify.dylib

        0x7fff8a5d4000 -     0x7fff8a629ff7  libTIFF.dylib (849) <C4D0E196-9319-319B-AF72-8B63FB5AF71B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

        0x7fff8a62a000 -     0x7fff8a6e7ff7  com.apple.ColorSync (4.8.0 - 4.8.0) <6CE333AE-EDDB-3768-9598-9DB38041DC55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync

        0x7fff8a6f6000 -     0x7fff8a703ff7  com.apple.NetAuth (4.0 - 4.0) <F5BC7D7D-AF28-3C83-A674-DADA48FF7810> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth

        0x7fff8a712000 -     0x7fff8a912fff  libicucore.A.dylib (491.11.2) <FD6282D8-DF3F-3842-8C2E-CF478D2B9669> /usr/lib/libicucore.A.dylib

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        0x7fff8c1ef000 -     0x7fff8c24bfff  com.apple.QuickLookFramework (4.0 - 555.5) <8B9EAC35-98F3-3BF0-8B15-3A5FE39F150A> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

        0x7fff8c25b000 -     0x7fff8c25bffd  com.apple.audio.units.AudioUnit (1.8 - 1.8) <173346B7-614C-380B-8E80-9BD1BE501674> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

        0x7fff8c25c000 -     0x7fff8c359ff7  libxml2.2.dylib (22.3) <47B09CB2-C636-3024-8B55-6040F7829B4C> /usr/lib/libxml2.2.dylib

        0x7fff8c4e6000 -     0x7fff8c4efff7  com.apple.CommerceCore (1.0 - 26.1) <40A129A8-4E5D-3C7A-B299-8CB203C4C65D> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore

        0x7fff8c4f0000 -     0x7fff8c609fff  com.apple.ImageIO.framework (3.2.0 - 849) <C52AED41-A7C2-300B-91FA-5AF73718D243> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO

        0x7fff8c60a000 -     0x7fff8c621fff  com.apple.CFOpenDirectory (10.8 - 151.10) <10F41DA4-AD54-3F52-B898-588D9A117171> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory

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        0x7fff8c6ba000 -     0x7fff8c6dbff7  libCRFSuite.dylib (33) <736ABE58-8DED-3289-A042-C25AF7AE5B23> /usr/lib/libCRFSuite.dylib

        0x7fff8c6dc000 -     0x7fff8c6fdfff  com.apple.Ubiquity (1.2 - 243.15) <C9A7EE77-B637-3676-B667-C0843BBB0409> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

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        0x7fff92a84000 -     0x7fff92a89fff  com.apple.OpenDirectory (10.8 - 151.10) <CF44120B-9B01-32DD-852E-C9C0E1243FC0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

        0x7fff92a8a000 -     0x7fff92b8cfff  libJP2.dylib (849) <4EEA33EB-AF9F-365D-A572-F7D11AD1C76F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

        0x7fff92c1b000 -     0x7fff92c6cff7  com.apple.SystemConfiguration (1.12.2 - 1.12.2) <A4341BBD-A330-3A57-8891-E9C1A286A72D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

        0x7fff92c6d000 -     0x7fff92df3fff  libBLAS.dylib (1073.4) <C102C0F6-8CB6-3B49-BA6B-2EB61F0B2784> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

        0x7fff92e54000 -     0x7fff92e74fff  libPng.dylib (849) <F4C23A55-F17B-3E4F-9E80-BC97F778BA49> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

        0x7fff92e75000 -     0x7fff9318cff7  com.apple.CoreServices.CarbonCore (1037.5 - 1037.5) <731D8F92-1C52-3613-BA01-EFEA54DADF41> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

        0x7fff9319a000 -     0x7fff931b0fff  com.apple.MultitouchSupport.framework (235.29 - 235.29) <617EC8F1-BCE7-3553-86DD-F857866E1257> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

        0x7fff931b6000 -     0x7fff931bbfff  libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib

        0x7fff931bc000 -     0x7fff9323bff7  com.apple.securityfoundation (6.0 - 55115.4) <8676E0DF-295F-3690-BDAA-6C9C1D210B88> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

        0x7fff9338b000 -     0x7fff933eafff  com.apple.AE (645.6 - 645.6) <44F403C1-660A-3543-AB9C-3902E02F936F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

        0x7fff9343b000 -     0x7fff93565ff7  com.apple.avfoundation (2.0 - 361.32) <E99A8D44-3283-377D-AF56-65F9651CEA8E> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

        0x7fff93618000 -     0x7fff93619ff7  libSystem.B.dylib (169.3) <9089D72D-E714-31E1-80C8-698A8E8B05AD> /usr/lib/libSystem.B.dylib

        0x7fff9361a000 -     0x7fff93875ff7  com.apple.QuartzComposer (5.1 - 284) <D9CDC9ED-9F03-30F0-80DF-BA189A054AC9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer

        0x7fff93876000 -     0x7fff93889ff7  com.apple.LangAnalysis (1.7.0 - 1.7.0) <2F2694E9-A7BC-33C7-B4CF-8EC907DF0FEB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

        0x7fff939f9000 -     0x7fff93b13fff  com.apple.coreavchd (5.6.0 - 5600.4.16) <0CF2ABE5-B088-3B5D-9C04-47AE708ADAE3> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD

        0x7fff93b25000 -     0x7fff93b28fff  com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

        0x7fff93b5e000 -     0x7fff93baaff7  libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib

        0x7fff93c3b000 -     0x7fff93c3cff7  libremovefile.dylib (23.2) <6763BC8E-18B8-3AD9-8FFA-B43713A7264F> /usr/lib/system/libremovefile.dylib

        0x7fff94423000 -     0x7fff94480ff7  com.apple.audio.CoreAudio (4.1.1 - 4.1.1) <D15F3FB3-BE53-3545-AD37-9A25A597FE3C> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

        0x7fff94481000 -     0x7fff94481fff  com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

     

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 1

        thread_create: 0

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 567

        thread_create: 1

        thread_set_state: 0

     

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=184.0M resident=115.9M(63%) swapped_out_or_unallocated=68.2M(37%)

    Writable regions: Total=17.9M written=384K(2%) resident=864K(5%) swapped_out=0K(0%) unallocated=17.1M(95%)

     

    REGION TYPE                      VIRTUAL

    ===========                      =======

    MALLOC                             9396K

    MALLOC guard page                    16K

    STACK GUARD                        56.0M

    Stack                              8192K

    __DATA                             15.6M

    __IMAGE                             528K

    __LINKEDIT                         54.0M

    __TEXT                            130.0M

    __UNICODE                           544K

    shared memory                        12K

    ===========                      =======

    TOTAL                             273.9M

  • EdmundH Level 1 Level 1 (0 points)

    This didn't actually do it, but my IT officer sorted it out.

     

    The problem was somewhere in the com.apple.Preview folder in Containers in my Library. He renamed that folder (added a .old extension) and the system generated a new one, which solved the problem.

     

    I still don't know what was the corrupted or offending file, but it must have been somewhere in that folder.

     

    Thanks anyway for the help.

  • GregoryZ Level 1 Level 1 (0 points)

    I was having the exact same issues, and this fixed it!  Thanks to everyone who helped out with this issue.

  • h2vh Level 1 Level 1 (0 points)

    Similar problem here!: When I launch the App it seems to start normally, but after a few seconds a (corrupted) graphic file opens, and the App no longer responds: I can neither close the window nor discontinue Preview.

    I ran a 'system diagnosis', resulting in a very long 'error file' that begins like this:

     

    Date/Time:   2013-12-17 22:19:31 +0100
    OS Version:  10.9.1 (Build 13B42)
    Architecture:x86_64

    Report Version:  18

     

    Command:     Preview
    Path:        /Applications/Preview.app/Contents/MacOS/Preview
    Version:     7.0 (826)

    Build Version:   2

    Project Name:Preview

    Source Version:  826000000000000

    Parent:      launchd [194]

     

    PID:         1865
    Event:       hang
    Duration:    3.55s (process was unresponsive for 16 seconds before

    sampling)

    Steps:       36 (100ms sampling interval)

     

    Hardware model:  iMac11,1

    Active cpus: 4
    Fan speed:   998 rpm

     

    Free pages:  80220 pages (-199)
    Pageins:     0 pages
    Pageouts:    0 pages
    Swapins:     0 pages
    Swapouts:    0 pages

     

     

    Process:     Preview [1865]
    Path:        /Applications/Preview.app/Contents/MacOS/Preview
    Architecture:x86_64
    Parent:      launchd [194]
    UID:         501
    Sudden Term: Dirty
    Task size:   34332 pages
    Importance:  Donating
    IO Policy:   Standard
    Note:        Unresponsive for 16 seconds before sampling

    ...

     

    (the whole file is about 50 times longer!).

     

    What can I do about it??

     

    /Hans

  • h2vh Level 1 Level 1 (0 points)

    Found a solution in this thread:

     

    https://discussions.apple.com/message/18431084#18431084

     

    Problem solved!