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preview crash

preview crashes

iMac, Mac OS X (10.7.2)

Posted on Dec 18, 2011 6:45 AM

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Question marked as Best reply

Posted on Dec 18, 2011 7:05 AM

Launch the Console application by entering the first few letters of its name into a Spotlight search, and look under "User Diagnostic Reports" for crash logs related to the application(s). Select the most recent one and post the contents -- the text, please, not a screenshot. For privacy’s sake, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report.

9 replies
Question marked as Best reply

Dec 18, 2011 7:05 AM in response to J.W.Thomas

Launch the Console application by entering the first few letters of its name into a Spotlight search, and look under "User Diagnostic Reports" for crash logs related to the application(s). Select the most recent one and post the contents -- the text, please, not a screenshot. For privacy’s sake, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report.

Mar 3, 2013 7:50 PM in response to Linc Davis

I am having a **** of a time with Preview launching pdfs, super slow downloading and opening and then freezing during editing. Impossible to even Print unless I spend an hour trying to get it to the printer so I can edit with A PEN. TOTAL TIME SUCK. I need help with this now. I have one computer and ever since Lion (or whatever the most recent one is, I am up to date and have plenty of space etc. computer 2 years old)I have had ten times more force quits going on. tell me what to do someone PLEASE. Can't even open Preview from spotlight without a freeze.

Mar 26, 2013 1:20 AM in response to J.W.Thomas

I am suddenly having Preview problems. The application crashes on start up, whether I start by double clicking on the app icon or by double clicking on a pdf file.


I get the message: "Mac OSX needs to repair your Library to run applications". When I give the password to allow that the application crashed immediately.


Console crash reports are like this:

Process: Preview [1735]

Path: /Applications/Preview.app/Contents/MacOS/Preview

Identifier: com.apple.Preview

Version: 6.0.1 (765.5)

Build Info: Preview-765005000000000~2

Code Type: X86-64 (Native)

Parent Process: launchd [158]

User ID: 502



Date/Time: 2013-03-26 08:12:20.433 +0000

OS Version: Mac OS X 10.8.3 (12D78)

Report Version: 10



Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000



Application Specific Information:

Sandbox creation failed: Container object initialization failed: NSCocoaErrorDomain:513 “com.apple.iWork.Pages.plist” couldn’t be moved because you don’t have permission to access “Preferences”.


Source: ~/Library/Containers/com.apple.Preview/Data/Library/Preferences/com.apple.iWork .Pages.plist

Dest: ~/Library/Containers/com.apple.Preview/OldData/20130326T081220.41+0000/Library/ Preferences/com.apple.iWork.Pages.plist

Destination permissions info:

DELETED


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libxpc.dylib 0x00007fff8fc4221a _xpc_runtime_init_once + 1029

1 libdispatch.dylib 0x00007fff8c7df0b6 _dispatch_client_callout + 8

2 libdispatch.dylib 0x00007fff8c7df041 dispatch_once_f + 50

3 libxpc.dylib 0x00007fff8fc39919 _xpc_runtime_set_domain + 190

4 libxpc.dylib 0x00007fff8fc38e90 _libxpc_initializer + 430

5 libSystem.B.dylib 0x00007fff93619b2d libSystem_initializer + 172

6 dyld 0x00007fff6d755378 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 236

7 dyld 0x00007fff6d755762 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 46

8 dyld 0x00007fff6d75206e ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 380

9 dyld 0x00007fff6d751fc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210

10 dyld 0x00007fff6d751fc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210

11 dyld 0x00007fff6d751eba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 54

12 dyld 0x00007fff6d743fc0 dyld::initializeMainExecutable() + 207

13 dyld 0x00007fff6d747b04 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3060

14 dyld 0x00007fff6d743397 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 761

15 dyld 0x00007fff6d74305e _dyld_start + 54



Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000509 rbx: 0x00007ffc82c0f580 rcx: 0x504ab0b1b7026983 rdx: 0x00000000000004f0

rdi: 0x0000000000000000 rsi: 0x00007fff520bade8 rbp: 0x00007fff520bc140 rsp: 0x00007fff520bb2a0

r8: 0x00007fff520bb270 r9: 0x00007ffc83035e00 r10: 0x00007ffc82c06f00 r11: 0x00007fff520bb529

r12: 0x00007fff520bb510 r13: 0x00007fff520bb2bc r14: 0x0000000000000001 r15: 0x00007ffc83035e00

rip: 0x00007fff8fc4221a rfl: 0x0000000000010206 cr2: 0x00007fff78013690

Logical CPU: 1



Binary Images:

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0x7fff931bc000 - 0x7fff9323bff7 com.apple.securityfoundation (6.0 - 55115.4) <8676E0DF-295F-3690-BDAA-6C9C1D210B88> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

0x7fff9338b000 - 0x7fff933eafff com.apple.AE (645.6 - 645.6) <44F403C1-660A-3543-AB9C-3902E02F936F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

0x7fff9343b000 - 0x7fff93565ff7 com.apple.avfoundation (2.0 - 361.32) <E99A8D44-3283-377D-AF56-65F9651CEA8E> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

0x7fff93618000 - 0x7fff93619ff7 libSystem.B.dylib (169.3) <9089D72D-E714-31E1-80C8-698A8E8B05AD> /usr/lib/libSystem.B.dylib

0x7fff9361a000 - 0x7fff93875ff7 com.apple.QuartzComposer (5.1 - 284) <D9CDC9ED-9F03-30F0-80DF-BA189A054AC9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer

0x7fff93876000 - 0x7fff93889ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <2F2694E9-A7BC-33C7-B4CF-8EC907DF0FEB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

0x7fff939f9000 - 0x7fff93b13fff com.apple.coreavchd (5.6.0 - 5600.4.16) <0CF2ABE5-B088-3B5D-9C04-47AE708ADAE3> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD

0x7fff93b25000 - 0x7fff93b28fff com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

0x7fff93b5e000 - 0x7fff93baaff7 libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib

0x7fff93c3b000 - 0x7fff93c3cff7 libremovefile.dylib (23.2) <6763BC8E-18B8-3AD9-8FFA-B43713A7264F> /usr/lib/system/libremovefile.dylib

0x7fff94423000 - 0x7fff94480ff7 com.apple.audio.CoreAudio (4.1.1 - 4.1.1) <D15F3FB3-BE53-3545-AD37-9A25A597FE3C> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x7fff94481000 - 0x7fff94481fff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services



External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 1

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 567

thread_create: 1

thread_set_state: 0



VM Region Summary:

ReadOnly portion of Libraries: Total=184.0M resident=115.9M(63%) swapped_out_or_unallocated=68.2M(37%)

Writable regions: Total=17.9M written=384K(2%) resident=864K(5%) swapped_out=0K(0%) unallocated=17.1M(95%)


REGION TYPE VIRTUAL

=========== =======

MALLOC 9396K

MALLOC guard page 16K

STACK GUARD 56.0M

Stack 8192K

__DATA 15.6M

__IMAGE 528K

__LINKEDIT 54.0M

__TEXT 130.0M

__UNICODE 544K

shared memory 12K

=========== =======

TOTAL 273.9M

Apr 18, 2013 3:48 AM in response to EdmundH

This didn't actually do it, but my IT officer sorted it out.


The problem was somewhere in the com.apple.Preview folder in Containers in my Library. He renamed that folder (added a .old extension) and the system generated a new one, which solved the problem.


I still don't know what was the corrupted or offending file, but it must have been somewhere in that folder.


Thanks anyway for the help.

Dec 18, 2013 1:32 AM in response to CGStewart

Similar problem here!: When I launch the App it seems to start normally, but after a few seconds a (corrupted) graphic file opens, and the App no longer responds: I can neither close the window nor discontinue Preview.

I ran a 'system diagnosis', resulting in a very long 'error file' that begins like this:


Date/Time: 2013-12-17 22:19:31 +0100
OS Version: 10.9.1 (Build 13B42)
Architecture:x86_64

Report Version: 18


Command: Preview
Path: /Applications/Preview.app/Contents/MacOS/Preview
Version: 7.0 (826)

Build Version: 2

Project Name:Preview

Source Version: 826000000000000

Parent: launchd [194]


PID: 1865
Event: hang
Duration: 3.55s (process was unresponsive for 16 seconds before

sampling)

Steps: 36 (100ms sampling interval)


Hardware model: iMac11,1

Active cpus: 4
Fan speed: 998 rpm


Free pages: 80220 pages (-199)
Pageins: 0 pages
Pageouts: 0 pages
Swapins: 0 pages
Swapouts: 0 pages



Process: Preview [1865]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Architecture:x86_64
Parent: launchd [194]
UID: 501
Sudden Term: Dirty
Task size: 34332 pages
Importance: Donating
IO Policy: Standard
Note: Unresponsive for 16 seconds before sampling

...


(the whole file is about 50 times longer!).


What can I do about it??


/Hans

preview crash

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