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Airplay icon is not showing up

I got an AppleTV last month and it has been working great until yesterday. Starting yesterday, the AirPlay icon stopped showing up and I can't figure out how to get it back. I've restarted my iPhone 4, iPad 2, updated iTunes on my Windows Laptop, restarted my router, restarted my AppleTV, and restored my AppleTV back to factory settings.


I got it to work once last night after changing the language setting on my iPhone to French and then back to English and for some reason that worked. When I came back later I was missing the AirPlay icon again and changing the language didn't work that time.


Everything I have is up-to-date (iPad is 5.0.1 and AppleTV is 4.4.4). I tried asking this in the AppleTV discussions but got no answers so I'm trying here now.


Everything else on the AppleTV appears to work fine. I've been watching Netflix without a problem and Home Sharing works as well. It's currently connected using the ethernet port and my iPad is on the same network. I tried connecting the AppleTV to the WiFi but that did not work either. I've double checked and AirPlay is turned on.


The *only* thing that changed within the last day is I got a wireless blue tooth keyboard for my iPad (which makes typing this post easy ^^) and I'm completely lost on what else to do to get my AirPlay working again.

Posted on Dec 18, 2011 4:45 PM

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36 replies

Feb 8, 2012 8:30 AM in response to twesterm

Last night I played music from my iPhone over airplay through my home theatre system. Turned on the airplay and the music app on the phone. Airplay icon was visible - clicked it and music began to play. Easy. Two hours later a different story. Tried to play YouTube videos from iPad and icon would not come up. Toggling the Airplay setting on the ATV has always worked - till last night. Had to pull the plug on the ATV and reboot the iPad then icon came up. This is getting more and more frustrating. Apple techs have no idea. One of them told me that i could not plug the ATV into an ethernet connection as then I would no longer be able to use airplay over the wifi network. That makes no sense at all as everything goes through the router anyway??!! Its just a hardwired connection between the router and the ATV.

Mar 28, 2012 3:09 PM in response to AntaresS

I finally solved my problem, though it's not a good solution.


I finally took my AppleTV to the Apple Store where they replaced it on the spot but that did not fix my problem which verified it was in fact my router. I have a Verizon ActionTec router for my FiOS and power cycling it was never a 100% thing.


The part that fixed it, and this is the part that isn't the greatest solution, is I bought an Apple Airport Extreme. I turned off the wireless on my Verizon router and then set the Airport Extreme to bridgemode and everything works beautifully now. It ***** that I had to buy the Airport Extreme but at least everything works and it was a breeze to setup (and even got a better router out of it).

Mar 29, 2012 8:55 AM in response to twesterm

Yup. That's how I resolved the issue too. I replaced my router altogether with an Airport Express. There is something in the non-Apple routers that you have to "open" in order to allow the AppleTV to communicate. Being an Apple guy I have no idea what ports have to be open so it was easier to simply replace it. It now works flawlessly. Icon is always there; no dropped signals; perfect. So, unless you can figure out which ports have to be opened in a regular router I suggest switching to Apple. It stands to reason I guess. All of Apple's children play well togeter :-)

Dec 30, 2012 4:12 PM in response to Edu Jordão

This did the trick for me! I unstalled the Bonjour service, downloaded it freshly from Apples support site - and reinstalled it. Now I have a) the Airplay icon on my PC and b) can use homesharing again.


Just wondering, why the "Bonjour printer service for Windows" also enables the ability of home sharing, but who cares as long as it's working.


Thanks for the hint! Bye!

Apr 23, 2013 1:37 PM in response to twesterm

This sounds similar to a problem I was having with the airplay icon disappearing randomly from TuneIn and iTunes on my iPhone. I would connect and the music would stream to my speaker connected to Airport Express fine. If I changed to a different app or another station the icon to connect to the speaker would disappear or not work. I traced the problem to, what I assume was, interference. I loaded Istumbler on my mac and it showed I was on the same WiFi channel as my neighbour's wifi router. I manually selected a channel that wasn't used by logging into the router directly. After that I had no problems at all.


Worth a try...

Jul 30, 2013 10:23 AM in response to Summy

I was just noticing this problem a few minutes ago. I was a bit freaked because there was no way I was buying a new apple router for this. I found this link and followed the instructions and about a minute later I was up and running with the airplay button back in sight. I just shut down my ipad and unplugged the Apple TV long enough to change my clothes and turned both back on at the same time. Hope this helps. http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-Airplay-Icon-Missing. htm

Nov 2, 2013 12:05 PM in response to twesterm

I have Denon AVR-1913 Receiver and I could not use Airplay from itunes after upgrading itunes. I finally found About.com fix http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-Airplay-Icon-Missing. htm, I unplugged the receiver, replugged it in and then reset the Ipad, and the Airplay Icon re-appeared in itunes on my PC. However the airplay icon still doesn't appear on my Ipad, I realize computers are complicated devices, but this is extremely annoying, if your going to update itunes or OS make sure the features you had before still work you freakin $#@! holes.

Airplay icon is not showing up

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