1 Reply Latest reply: Dec 18, 2011 6:22 PM by lvmedic3214
mc8710 Level 1 Level 1 (0 points)

I have an iphone 4 and the screen is frozen. It doesn't let me slide to unlock or power down. After i held the top and home buttons down, it reboots and the passcode keypad appears but it wont let type any numbers to unlock the phone. Any suggestions on what i can do? I do not really want to have to restore it because im not sure if that will even work and if it doesnt i will have lost everything for nothing. I was going to back everything up onto my computer but i cant because i have to unlock the phone first.

iPhone 4
  • lvmedic3214 Level 4 Level 4 (1,565 points)

    Plug in the cable to the phone but leave it disconnected from the computer and try the reset again by holding down the home and sleep buttons. It should put the phone in DFU mode and try it again.