8 Replies Latest reply: Mar 14, 2006 10:37 AM by sybrguy
Jen78 Level 1 Level 1 (0 points)
Can anyone help me with this problem? I got a 4 gig iPod nano, and after a few weeks every time I tried to select "music" from the main menu the nano restarted itself. (I could select other things from the main menu, settings/shuffle songs etc just fine). I restored it from the updater, and it would work for a few days to a day, and then it began restarting itself again. So I took it to the Apple store and got a brand new one. And guess what! The new one is doing this too! Except its now happening completely randomly - it'll restart itself a couple times when I select music, then it'll let me select music and turn itself off when I try to select "podcast" or anything really. Again, restoring only works for awhile.

Sorry that was so long. My real question is, did I get two separate nanos with the same problem? Or am I doing something wrong? I haven't dropped it or anything.
Thanks!

Mac G4   Mac OS X (10.4.2)  
  • knabar Level 1 Level 1 (0 points)
    I have the exact same problem: my ipod nano 4GB reboots when I go to the Music menu. Not always, but frequently. After doing a factory restore, it works again for a while.
  • Jen78 Level 1 Level 1 (0 points)
    well, at least its not just me. anyone have any idea what could be going on?
  • Midgarden Level 1 Level 1 (0 points)
    Mine just started having this problem today. I select MUSIC and it resets itself. I can still get to the songs by going through ARTIST, but it isn't a good sign. I have only had it a week and I live in Mexico, so returning isn't an option.
  • Stinz Level 1 Level 1 (10 points)
    My best suggestion is just take it to the apple store or where ever u bought it, ie. target, wall-mart and just get a new one becuz thats what i did when my ipod broke and they said it was a defect and they gave me a new one.
  • sybrguy Level 1 Level 1 (0 points)
    I have exactly the same problem. I have yet to see Apple address this problem. I bought mine on line from Apple, but I do not see anything in the Support section of this site that tells me how to return it to them for repair or replacement.

    It would be very helpful if Apple would read these dicussions and respond to problems.
  • Jeffrey Labasi Level 1 Level 1 (0 points)
    I'm having the same exact problem. I've had my nano for quite awihle, but this just started today. I've tried the reset and the update and it didn't help. As much as I hate to do it, I'll try the restore--but I wonder if the latest update isn't causing the problem?
  • jessjesjet Level 1 Level 1 (0 points)
    I have the same issue. After I downloaded the update yesterday, whenever I click music, the screen goes black. It never happened before then and I've had the ipod since Christmas. I can still listed to music if I go through artists, albums, or something like that.

    Hopefully the next download fixes this bug.
  • sybrguy Level 1 Level 1 (0 points)
    I think that the update is the problem, unfortunatly it doesn't seem like we are able to go back to an older version of firmware. Restoring helps temporarily but not permanently. I have done it twice. Hopefully, Apple is getting the message and will bring out a fix in the next update.