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Why are my emails disappearing?

Please tell me this is a fixable problem. What's the use of having an iPad if I have to keep logging onto my pc to check my emails?

iPad 2

Posted on Dec 19, 2011 1:46 PM

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40 replies

Jun 6, 2017 1:57 PM in response to billy767

Hi billy767. When you use IMAP, the Mail app just displays a view of what's on the server, sort of like webmail. With POP, you download the new mail to your computer and take responsibility for it. If your POP client is set to delete mail as soon as it's downloaded, it will be deleted for your IMAP client also. It is really tricky to use POP and IMAP on the same email account. But you might consider having the POP client leave the mail on the server for 2 weeks or a month.

Dec 20, 2011 4:36 AM in response to azradgirl

I have the same issue on my iphone. My @me emails are disappearing. When I update the inbox they don't come back. Are these lost forever? I had two important emails yesterday that I read, but when I went to review them later in the day they disappeared as I was about to open them! I would like to know how to fix this and retrieve my emails....

Dec 20, 2011 5:31 AM in response to azradgirl

I'm still a bit unclear what is going on, but in general these sorts of problems are caused by checking mail on multiple devices, and having the account set up as IMAP on one device and as POP on another. IMAP is ideal for multiple devices, as it leaves the messages on the server and syncs the mailboxes on each device with the server. POP is not, as it is designed to remove messages from the server and store them locally only. If the messages are disappearing from the iPad, I'd guess it is properly set to use IMAP, but some other device is using POP, and after it checks mail, the messages are removed from the server (and, thus, from the iPad).

Jan 20, 2012 12:59 PM in response to azradgirl

My emails are going missing as well and I'm really not happy considering it always seems to be the important ones from my university tutor. Im with hotmail. And it's not to do with multiple devices because I only use my iPad for email an yes I didn't go on my computer to look until they went missing and luckily they were still on there but it's still annoying. I would really like to sort it out please help

Jan 20, 2012 2:29 PM in response to alanfromnewtownards

What I mean by search is the iPad is checking for new emails (I'm assuming). The spinning circle in the top left hand corner is going. Old emails will disappear and if any new ones come in they will pop up. It doesn't do it every time, just every few days or so. I've just learned to deal with it and if I need to go back to a particular email I just pull out my lap top, or I go to MSN website and log on that way. I will try the reset button to see if that helps.


Alan, do you have any issues? Does your iPad keep all your emails?

Why are my emails disappearing?

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