Msiexec.exe System Error

Question

Msiexec.exe System Error

Hello,

I recently tried to update Itunes for Windows 7. I downloaded the latest version of Itunes and when I ran the Itunes64.exe file a got an error message saying

"msiexec.exe - System Error -- The program can't start because MPR.dll is missing from your computer. Try reinstalling the program to fix this problem."

I went to Itunes support and followed the directions on how to reinstall the program correctly. Then went to reinstall the program and got the same error message. I now have no Itunes on my computer at all and am very upset. Any help is greatly appreciated. Thanks!

Windows 7

Posted on Dec 19, 2011 6:00 PM

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Answer 1

Best reply

b noir

Level 9

72,324 points

Dec 19, 2011 6:11 PM in response to Born On The Battlefield

"msiexec.exe - System Error -- The program can't start because MPR.dll is missing from your computer. Try reinstalling the program to fix this problem."

Curious ... MPR.dll is a Windows Operating System file. (It's the Multiple Provider Router DLL.)

Let's try running an sfc /scannow as per the following document:

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

Does the scannow repair any damage? If so, can you get an iTunes install to go through properly now?

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Answer 2

Dec 19, 2011 7:49 PM in response to b noir

Well, I clicked on the link you provided and followed the instructions up to where it says "right click on command prompt and choose run as administrator". I received an error message saying the following...C:\Windows\system32\cmd.exe -- The specified procedure could not be found. So I am able to go no further. What do I do now? Thanks!

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Answer 3

b noir

Level 9

72,324 points

Dec 19, 2011 8:12 PM in response to Born On The Battlefield

It's a bit disconcerting to have two different parts of the operating system act up like this.

Do you have one of the standard versions of Windows 7 running on the PC? Or has it been customised in some way?

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Answer 4

Dec 19, 2011 8:32 PM in response to b noir

Nope...nothing special. I got it from Best Buy. I think it just Windows 7 Home Edition.

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Answer 5

b noir

Level 9

72,324 points

Dec 19, 2011 8:40 PM in response to Born On The Battlefield

... okay. Those Windows OS files and functions should be available for you on a Home Premium system. Just in case, let's do a malware scan.

Try downloading and installing the free version of Malwarebytes AntiMalware. Update your MBAM definitions and then run a full scan of the PC. (Takes an hour or so, depending on the system being scanned.)

http://www.malwarebytes.org/mbam.php

Does the scan find any infections? If so, please paste the contents of the log file for the scan in a reply here so we can have a look.

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Answer 6

Dec 20, 2011 6:25 PM in response to b noir

Alright, I downloaded Malwarebytes AntiMalware and updated it then ran the full scan. It said there were no errors. I will paste the log below just in case you would like to look at it. What next? Thanks!

Malwarebytes' Anti-Malware 1.51.2.1300

www.malwarebytes.org

Database version: 911122101

Windows 6.1.7600

Internet Explorer 8.0.7600.16385

12/20/2011 9:06:27 PM

mbam-log-2011-12-20 (21-06-27).txt

Scan type: Full scan (C:\|)

Objects scanned: 347972

Time elapsed: 19 minute(s), 18 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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Answer 7

Dec 23, 2011 3:39 PM in response to Born On The Battlefield

Still there? I need help!

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Answer 8

Dec 26, 2011 5:30 PM in response to Born On The Battlefield

I'm ruined! I guess I have to reinstall Windows. Somebody kill me!

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Answer 9

wiclee

Level 5

6,992 points

Dec 26, 2011 5:42 PM in response to Born On The Battlefield

Do the Malwarebyte scan again in the Windows Safe Mode.

(To get into the Windows 7 Safe Mode - as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu", select Safe mode with networking.)

Launch Malwarebyte, update again and do the full scan again.

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Answer 10

Dec 26, 2011 5:52 PM in response to wiclee

Thanks for response! I am running Malwarebyte in safe mode now. Will update when it is done.

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Answer 11

Dec 26, 2011 6:15 PM in response to Born On The Battlefield

Alright...I ran Malwarebytes in Safe Mode and it returned no errors. The log is listed below. Also, I do not know if this helps or not. I was reading in the forums about another msiexec.exe problem and the solution was to update Windows. I ran the Windows Update and it shows that I have (12) updates that need to be downloaded. I tried to update them and received an error. So I can not even update Windows. This *****! Let me know what to do next. Thanks!

Malwarebytes' Anti-Malware 1.51.2.1300

www.malwarebytes.org

Database version: 911122605

Windows 6.1.7600 (Safe Mode)

Internet Explorer 8.0.7600.16385

12/26/2011 9:05:48 PM

mbam-log-2011-12-26 (21-05-48).txt

Scan type: Full scan (C:\|)

Objects scanned: 350017

Time elapsed: 15 minute(s), 11 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

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Answer 12

wiclee

Level 5

6,992 points

Dec 26, 2011 6:37 PM in response to Born On The Battlefield

Go to this microsoft website and "Microsoft Fix it" dialougue box will pop up, click Download and fix your update file.

http://support.microsoft.com/kb/943144

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Answer 13

Dec 26, 2011 6:44 PM in response to wiclee

I clicked on link and downloaded "Microsoft Fix It". It did not install. I received an error message saying:

"Fix It troubleshooting cannot continue because an error occured. We're sorry but the required Microsoft Fix It components failed to install."

What now?

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Answer 14

wiclee

Level 5

6,992 points

Dec 26, 2011 7:04 PM in response to Born On The Battlefield

Hmm! Looks like you may have some errors in your hard disk(file allocations or bad sectors).

GO START BUTTON /COMPUTER, right mouse C:\ Drive and click "Properties"

Choose "Tools" tab and under error checking, click "Check Now".

Make sure "Scan for and attempt to recover bad sector" box is checked. "START"

Restart computer and let the Scan begin

This process may take few hour depneds on how big is your drive.

Good luck!!

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Answer 15

Dec 26, 2011 7:10 PM in response to wiclee

Man, my computer must be ruined. I clicked start then computer and then right clicked on C:\Drive then hit "Properties" and nothing happens. I tried it five times. I right click on C:\Drive hit Properties. Nothing happens. Any other suggestions? Thanks!

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