3 Replies Latest reply: Dec 20, 2011 12:06 PM by rkaufmann87
bettsiefrombaton rouge Level 1 Level 1 (0 points)

i loaded new equinox letterhead software and tried to reboot.  power will turn on but system just shows apple logo and rotating timer processing indicator just runs and runs and runs and it never starts up.

 

any help would be welcome

Bettsie from Baton Rouge


iMac, Mac OS X (10.7.2)
  • rkaufmann87 Level 9 Level 9 (50,630 points)

    Bettsie,

     

    There are a number of resets. First try rebooting in Safe Mode, this will reset some caches. It's possible one or more became corrupt. If that doesn't seem to work then try doing both of these resets, in fact do each 2x.

     

    SMC RESET

     

    • Shut down the computer.
    • Unplug the computer's power cord and all peripherals.
    • Press and hold the power button for 5 seconds.
    • Release the power button.
    • Attach the computers power cable.
    • Press the power button to turn on the computer.

     

    PRAM RESET

     

    • Shut down the computer.
    • Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    • Turn on the computer.
    • Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    • Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    • Release the keys.
  • bettsiefrombaton rouge Level 1 Level 1 (0 points)

    thanks for the help.  I tried both of those and did not get beyond the gray apple logo screen... still just whirls around and around and around.  I have an appt at the genius bar...hope they can get it to reboot.

     

    thank you so much for the speedy response.

     

    cheers and happy december holidays!  I hope your town has less traffic than my town because it will be a haul to get to the apple store in BR! ahhhhh merrily we roll along roll along EVERY SO SLOWLY, merrily we roll ...

  • rkaufmann87 Level 9 Level 9 (50,630 points)

    There were 3 resets:

     

    1. Reboot in Safe Mode
    2. SMC Reset
    3. PRAM Reset

     

    Which ones did you do, if you ommitted one then give it a try.