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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hi
I am having this problem when trying to update Itunes.
10.5.2 The update “iTunes” can’t be installed.
The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance.
Does anyone know why?
Regards
Suab
MacBook, Mac OS X (10.5.2)
MacBook, Mac OS X (10.5.2) < your profile
Exaclty which Mac OS X do you have installed?
Hi Carolyn
This is the details:
System Version: Mac OS X 10.5.8 (9L31a)
Kernel Version: Darwin 9.8.0
Boot Volume: Macintosh HD
Regards
Suab
Ok Suab....
Follow the instructions here > iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X
The link to update iTunes is on that page also.
It worked, thanks!
You're welcome 🙂
Failing to update ITunes 10.5.2 on my MacBook
