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My iPhone 4s keeps telling me my password is incorrect when I try to use the app store, but it's definitely NOT incorrect.

When I try to update apps in the app store from my iPhone 4s, it says the password is incorrect. I'm positive it's correct. I even went through yesterday and changed my passwords just in case (I have two apple ids - they now both have the exact same password.) I was able to go to the app store yesterday and download an app using that password, but then tried to update some apps and it says the password is incorrect - and it's said that ever since. I can go to settings and log into the store with the password - view my cc info, etc. So it's definitely correct. Heck, I can even log into this forum with that password - so it's definitely the right one. What can I do?

iPhone 4S, iOS 5.0.1

Posted on Dec 21, 2011 11:00 AM

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15 replies

Dec 21, 2011 11:22 AM in response to razmee209

Okay - tried that and it didn't work either. HOWEVER ...


I SEEM TO HAVE FOUND THE ISSUE! If this happens to anyone else, this might help you ...


A while back I had to set up a second apple ID in order to use the iCloud. So now I have two (annoying), and from what I'm reading on forums, this has happened to many people and you still can't merge accounts. But I digress.


Apparently the apps in question were purchased on one apple ID, but the phone had the other apple ID set within the app store. The store, it seems, will only update the apps if you're logged in as the account that initially purchased the apps. So it means going to Settings > Store > Log out, then log back in with the other ID. Annoying. But at least I know, now, what's going on.


The password, it seems, was right all along (since I have the same password for both IDs). Too bad the phone's error message told me the password was incorrect, instead of saying something more useful like "This apple ID is not authorized to update this app." Or ... something like that. Apparently I've been chasing down the wrong solution due to the wrong error message being given.

Jan 5, 2014 3:27 PM in response to darcysmile

Thank you! I've been having problems with this all day. i created an icloud account thinking I'd be able to delete the gmail-apple id account ... should have looked into these discussions first, ha.

after making the new account, i set it up with the appstore and downloaded a new app. then came back to update some old ones and it kept telling me that the password was wrong. I also have the same passwords for both, as you mentioned. (simply because I'm notorious for confusing myself with so many different ones.)

i was even more thrown off by the fact that after updating my gmail-apple id account with a new gmail address, the "wrong password" notification still showed my previous primary email as the "apple id - email address".


apple just needs to make things a little simpler.

customers/users should be able delete old accounts if they are no longer wanted or needed.

or at the very least, should be able to merge muliple accounts.


i'm also still confused as to why i can't (or how to) use my new icloud account as my primary one on my phone. i'm only available to use it as my itunes and app store info, and do not seem to have the option of removing the old one.

My iPhone 4s keeps telling me my password is incorrect when I try to use the app store, but it's definitely NOT incorrect.

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