Previous 1 2 Next 15 Replies Latest reply: Dec 29, 2011 2:14 PM by 3gone
3gone Level 1 Level 1 (0 points)

watching videos from any sites, news, webcams, apple quick tips, etc-start and stop

Have iMAC, 2.8, 6Mgs Ram


IMAC
  • Allan Jones Level 7 Level 7 (32,850 points)

    How are you connected to the internet? what speed does you  ISP provide.

     

    Sounds like a slow connection. Try running speedtest.net to see if you are getting the speed your providers claims to be selling you,

  • pianoman1976 Level 1 Level 1 (100 points)

    Hi,

     

    Do a complete reset of Safari.  Make sure all boxes are checked. 

  • 3gone Level 1 Level 1 (0 points)

    I am connected to internet via cable modem. I have done speed test with three different programs. Download is 1.45 MPS on each site, the speed I am paying for.

  • 3gone Level 1 Level 1 (0 points)

    I do Safari reset twice daily, but do not check boxes that save passwords or reset topsites

  • pianoman1976 Level 1 Level 1 (100 points)

    Is your iMac connected wirelessly?  If you are wireless, then test it with a wired connection to your router.  Is it better?  If you are already connected wired, try swapping out cables.

     

    Also try playing back a video that you have downloaded.  Does it play okay?

  • 3gone Level 1 Level 1 (0 points)

    iMac is connected wirelessly. Wired connection is from modem to router. Not sure what you mean when you say to try connecting wired to router. Thanks for any advice.

  • 3gone Level 1 Level 1 (0 points)

    Forgove me-I should have said 6 GBS of Ram

  • 3gone Level 1 Level 1 (0 points)

    Forgive me-I should have said 6 GB of RAM

  • pianoman1976 Level 1 Level 1 (100 points)

    Turn off your Airport temporarily on your iMac. On the back of your router you will see ethernet ports. Connect an ethernet cable from one of those ports to the back of your iMac. Give it a short period of time   Once you have a connection to the internet, see if your problem persists.  

     

     

  • 3gone Level 1 Level 1 (0 points)

    Unfortunately I only have one ethernet cable and that connects the modem to the ethernet WAN port on the router (Airport Extreme). Thus, I will be obtaining another ethernet cable in the next day or so to try your suggestion. Many thanks, will let you know how it turns out.

  • timfrombrisbane Level 1 Level 1 (45 points)

    Also try another browser to see if it is only happening in Safari or not. Maybe try downloading Chrome or Firefox.

     

    Creating a new user on the computer and testing it there will tell us if the issue is isolated to a set of user-specific settings too.

     

    But ethernet cable is your best option at the moment. Does honestly sound like you have a slower connection.

     

    Is this happening on other computers on your network too? Or just yours?

  • 3gone Level 1 Level 1 (0 points)

    Will try it on my netbook, but as I rarely use it I will have to charge it overnight to compare. I mainly use the network for my IMAC and my wireless printer. Am thinking of disconnecting the router and running the ethernet cable directly from the modem to the IMAC to see if any difference occurs. Any thoughts about trying this?

  • 3gone Level 1 Level 1 (0 points)

    Any thoughts about my disconnecting the ethernet cable from the router and going directly to the IMAC from the modem to see if this makes any difference? My network services the IMAC, my wireless printer and occasionally my netbook, which I rarely use.

  • pianoman1976 Level 1 Level 1 (100 points)

    3gone wrote:

     

    Any thoughts about my disconnecting the ethernet cable from the router and going directly to the IMAC from the modem to see if this makes any difference? My network services the IMAC, my wireless printer and occasionally my netbook, which I rarely use.

     

     

    Yes!  Good idea.  In fact, this is the proper way to troubleshoot this issue - isolate the problem by first taking the wifi router out of the equation completely.

     

    Your current speed is in the broadband spectrum, yet it's at the very bottom.  I wouldn't be surprised if you experienced video problems at your current speed - even with your local network working properly. 

     

    What type of internet service do you have and who is your provider?

     

    Message was edited by: pianoman1976

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