How to refresh iTunes Match on the iPhone?

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Level 1

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How to refresh iTunes Match on the iPhone?

Hello,

I have around 12.000 songs on my iTunes AND iTunes Match (all have been matched / uploaded, no leftovers). When I turn on iTunes Match on my iPhone, it shows only 4200 tracks, not all the 12k.

"Ok, let's turn off iTunes Match on the iPhone and turn it on again and see if it performs a refresh".

I have then turned off iTunes Match on the iPhone, went back to the Music, and I saw that the 4200 tracks WERE STILL THERE, with the "download from the cloud" button. Weird, i have disabled iTunes Match on the Phone...

"Let's try reboot the device"

I have then rebooted the iphone, closing all the applications before doing it, and after the reboot (iTunes Match still disabled on the device), THE SONGS WERE STILL THERE WITH THE DOWNLOAD BUTTON...

"Let's try turning itunes match on again, to see if the songs will be 12k"

Turned on iTunes Match again on the device, the tracks DID NOT CHANGE. Only 4200.

"But I want to play my music on my iphone!!! The tracks that were on the device have been deleted!!!"

So my question is:

Is there a way to force the "Music" app on the iPhone to perform a FORCED REFRESH of the iTunes Match library? Turning iTMatch off and on doesn't work.

In the meantime, the only way for me to have my music on my iPhone is to turn iTMatch off, back up the iphone and perform a iPhone Restore... Seriously.

iMac, Mac OS X (10.7)

Posted on Dec 22, 2011 2:50 AM

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Answer 1

Best reply

jguther

Level 1

145 points

Dec 22, 2011 4:39 AM in response to Gorthan

I assume that you have --> "Settings" --> "Music" --> "Show All Music" turned on?

Have you tried this: Re: An easy fix for some iTunes Match glitches

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Answer 2

Gorthan Author

Level 1

0 points

Dec 22, 2011 5:14 AM in response to jguther

hello jGuther

Yes, show all music is turned on, but it shows less than half of the music.

I have also tried the "easy fix", but I can't swipe and delete 3900 songs, don't you think? Ok I can do it from iTunes...

And what about the missing 8000 tracks??

I think that Apple should fix this PAID SERVICE adding an easy (and working) "REFRESH" button to the Music application on the iphone

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Answer 3

Palavinn

Level 1

0 points

Dec 23, 2011 4:38 AM in response to Gorthan

Same problem here 23k songs and 1053 showing on the iPhone. This is a joke. I give a week and I'll just switch to spotify or google.

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Answer 4

Gorthan Author

Level 1

0 points

Dec 23, 2011 4:41 AM in response to Palavinn

well you are lucky. I am in the UK and google music *thing* is still not available here, that's why I am stuck with Apple ITM.

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Answer 5

danbi84

Level 2

280 points

Dec 23, 2011 6:22 AM in response to Gorthan

are you 100% sure all 12,000 songs are matched or uploaded... I've noticed a few people thinking their entire library was uploaded when they needed to do another "match" session

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Answer 6

Martin_UK

Level 2

150 points

Dec 23, 2011 6:29 AM in response to Gorthan

>> google music *thing* is still not available here, that's why I am stuck with Apple ITM.

Nor will it be until/unless Google negotiate deals with the music labels and rights holders.

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Answer 7

jkecskes

Level 1

4 points

Dec 23, 2011 8:55 AM in response to Martin_UK

Having similar issues. I have five Pat Benatar songs that are matched(4) or uploaded(1). ON my iphone 4S I only see two songs.

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Answer 8

Jan 2, 2012 11:20 AM in response to Gorthan

I'm dealing with exactly the same issue. iTunes on my laptop correctly tells me I have "12,277 songs available in iCloud" after updating iTunes Match on it, but my iPhone 4 will only list 240 songs. Yes, Match is turned on, Show All Music is turned on. I'm logged into the correct accounts for both iCloud and my phone's Store. But no dice. It's all working fine on my wife's iPhone 4 though, so what's going on with mine?

How do I get my collection to show up on my iPhone?!?!?!

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Answer 9

Jan 10, 2012 2:54 PM in response to grandbrother

edited

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Answer 10

Jan 10, 2012 2:54 PM in response to Gorthan

Thanks to kirbyfromtrenton, I have tracked down at least a partial fix for this problem:

1 - Turn off iTunes match in iTunes.

2 - Turn off iTunes match on the iPhone.

3 - Close iTunes and reopen.

4 - Connect your iPhone.

5 - Go into your music folder for the iPhone and delete all the songs.

6 - Turn back on iTunes match in iTunes

7 - Turn back on iTunes match on the iPhone

All of my music is available once again, although I'm still not seeing my playlists or artwork. That could be because I'm overseas right now with a slow wi-fi connection though.

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Answer 11

Jan 13, 2012 3:35 PM in response to Gorthan

if iTunes Match is working properly, turning it off on your phone should empty out the music player of everything except tracks that are already downloaded. turning it on again should then cause the music player to reload the iTunes Match data from scratch.

if that doesn't happen, then it may be necessary to backup the phone with iTunes Match turned off, and then do a restore.

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Answer 12

ARSNL

Level 1

9 points

Nov 7, 2013 4:58 PM in response to grandbrother

The grandbrother solution worked for me on my iPad and iPhone.

The problem is still in 2013...

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Answer 13

Jan 1, 2016 7:52 AM in response to Gorthan

For what it's worth, Gortham, it is over four years since you posted and I have the same exact identical situation Withe my iTunes Match service and my thousands of paid iTunes Store music. Apple has done nothing during that time to address this

I have a new iPod Touch with iOS 9.2.

I Called AppleCare and they tried to help (I was on hold for a long time though) but in the end no fix.

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