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Loading ITunes problem

Hi,


I'm having problems uploading the Itunes store - any ideas why?.


I've tried removing Itunes and re-loading with no joy :-(

Windows XP

Posted on Dec 22, 2011 7:01 AM

Reply
5 replies

Dec 22, 2011 7:44 AM in response to Yogamum2

Try this,


Close your iTunes,

Go to command Prompt -

(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

In the "Command Prompt" screen, type in

netsh winsock reset

Hit "ENTER" key

Restart your computer.

Now launch your iTunes and see if it is working now.

Dec 22, 2011 12:03 PM in response to Yogamum2

If you are still having these type of problems after trying the winsock reset and are running any kind of net monitoring software like Bsecure, Net Nanny, AVG Family Safety, Safe Eyes, Covenant Eyes, Norton Online Security etc... I would suggest that you try uninstalling said software and reinstalling iTunes 10.5 to see if that corrects the issue.


The other option is to use Microsoft Fix it tool 50203.

http://support.microsoft.com/?kbid=811259



Or You may follow article TS4123 steps to identify which software in your system is the culprit and uninstall it. Good Luck!


iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

Last Modified: November 28, 2011

Article: TS4123

Symptoms

You may notice the following symptoms after installing iTunes 10.5 for Windows:

  • iTunes is slow to respond
  • Windows is slow to respond
  • iTunes stops responding when backing up or syncing with an iPhone, iPad, or iPod touch.
  • Some processes installed by iTunes are using up a lot of resources in the Windows Task Manager.
  • iTunes Store looks empty and white as shown below:


User uploaded file

Products Affected

iTunes Store, iTunes 10 for Windows

Resolution

Look for modifications to Windows by:

  1. Running MSINFO32 by choosing either Start > Run, or using the search box to search for
  2. Once it is open, expand Components and then expand Network.
  3. Click Protocol. The first value should look like this:


User uploaded file

However, if you find a value that is more like this, it indicates that there's an LSP (Layered Service Provider) monitoring your computer:

User uploaded file

"<LSP Info>" is variable and may specifically mention a software suite, or appear to be a meaningless acronym

  1. Scroll through the list on the right and look for any LSPs that have been installed by third-party software. By default, the Windows OS will have 10 values:
    1. MSAFD Tcpip [TCP/IP]
    2. MSAFD Tcpip [UDP/IP]
    3. RSVP UDP Service Provider
    4. RSVP TCP Service Provider
    5. MSAFD NetBIOS [\Device\NetBT_Tcpip...
    6. The value above repeated 5 times with additional variables at the end
    7. Note: If you want to know more about which values from this key are part of Windows, please review Microsoft article 811259.
  2. Once you've identified the third-party LSPs, determine which software placed them there. Here is a partial list of LSPs you might run into and the software that may have placed it there:

Product or Manufacturer

LSP Name

Bigfoot Networks

BfLLR over [MSAFD Tcpip [TCP/IPv6]]

ByteMobile, Inc.

BMI over [MSAFD Tcpip [TCP/IP]]

Covenant Eyes

Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]]

PC Tools / Spyware Doctor

PCTOOLS over [MSAFD Tcpip [TCP/IP]]

SafeEyes

Internet Content Filter over [MSAFD Tcpip [TCP/IP]]

SpeedBit Video Accelerator

SBLSP over [MSAFD Tcpip [TCP/IP]]

VMWare

VMCI sockets DGRAM

Once you've identified the third-party software that installed the LSP, you can remove that software. If the software is your security software, see iTunes: Troubleshooting security software issues for additional information.

  1. Note: If unsure on the origin of your LSP, you may try to locate vendor information to determine which software is responsible for the non-default value here.

Reset the WinSock key

If you are unable to identify the software that installed the LSP, you are unable to remove this software because it performs an important function for you, or you've removed this software and the issue persists, you may wish to reset the WinSock key.

  1. To do so, please do the following in an administrator user:
  2. Windows Vista and Windows 7:
  3. Windows XP:

Enter the following command:

netsh winsock reset

Restart the computer and test the issue.

Loading ITunes problem

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