iPod touch got too cold?

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Level 1

8 points

iPod touch got too cold?

I left my ipod touch (3rd gen) in a cold car (25 F) for 5 hours today. It was back inside my house for about 5 hours before I tried to use it and realized it didn't work. I pressed and held the sleep/wake button (top left). The logo appears, then the screen flashes white and goes black. It then tries to restart again, but flashes and goes black - this continues until I try a hard reset by holding down the sleep/wake and the home buttons at the same time. Then it will stay off. I tried doing a hard reset while it was off (not cycling through the logo screen/flashing), but it only starts up and flashes off again. If I plug it into the computer or to a USB wall charger, the same thing happens (tries to start, but can't). Help!

Posted on Dec 23, 2011 1:38 PM

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Answer 1

RicardoCC

Level 1

105 points

Dec 23, 2011 2:35 PM in response to DCFreak28

Operating temperature: 32° to 95° F (0° to 35° C)
Nonoperating temperature: -4° to 113° F (-20° to 45° C)
Relative humidity: 5% to 95% noncondensing
Maximum operating altitude: 10,000 feet (3000 m)

I hope I helped 🙂🙂

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Answer 2

Philly_Phan

Level 7

20,737 points

Dec 23, 2011 2:39 PM in response to DCFreak28

That shouldn't have hurt a thing. Sincer you've already done a Reset, the next step is a Restore.

From iTunes, select the iPad and then select the Summary tab. Follow directions for Restore. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of iTunes to be copied to the iPad.

If you're unable to do a Restore, go here.

There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again.

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Answer 3

DCFreak28 Author

Level 1

8 points

Dec 23, 2011 11:14 PM in response to Philly_Phan

Thanks for the info. I got the ipod to display the connect to iTunes screen, and the restore process started. However, after a few moments, it stops and displays error code 9, which from the website says:

Error 9: This error occurs when the device unexpectedly drops off the USB bus and communication stops. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB isolation troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

I tried 2 different USB ports on my computer, but all with the same error. The USB ports are working fine (tested them with other devices). This has never happened before, so I'm assuming there is some sort of internal damage done from the cold? It seems like others have had problems. I'm really hoping this doesn't mean buying a new ipod!

Any other thoughts?

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Answer 4

Philly_Phan

Level 7

20,737 points

Dec 24, 2011 6:50 AM in response to DCFreak28

I'm out of ideas. The iPad was well within the allowable range for non-operating units. Heck, it's probably colder than that in the cargo hold of aircraft when it's shipped from China. Even if it was powered, it was only slightly below the allowable minimum. If you're reasonable close to an Apple Store, you might wish to make an appointment with the resident "Genius" and get it checked out there.

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Answer 5

DCFreak28 Author

Level 1

8 points

Dec 24, 2011 7:37 AM in response to Philly_Phan

Thanks for your help!

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Answer 6

Philly_Phan

Level 7

20,737 points

Dec 24, 2011 7:45 AM in response to DCFreak28

You're welcome. I wish that I could have done more.

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