My Canon MX860 Prints, But Won't Scan

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Level 1

7 points

My Canon MX860 Prints, But Won't Scan

I cannot get my Canon MX860 to scan. It prints fine, but its Canon MP Navigator EX software says it can't find a scanner.

I have the latest drivers downloaded from the Canon site.

When I go to Print & Scan in System Preferences, I can get Printers to show up, but clicking on the + button does not give me an opportunity to add a scanner.

It is maddening, of course, as it can see the printer function of the MX860, but not the scanner.

I long ago gave up trying to print/scan wireless, so the printer is connected to my Time Capsule via USB. My iMac is connected to the TC via Ethernet.

I suspect there's a reasonable simple fix, but I've spent hours trying to find it and my efforts have been futile.

Help, and thanks!

iMac, MacBook, iPhone 4, Mac OS X (10.7.2)

Posted on Dec 23, 2011 5:20 PM

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Answer 1

Roll Over DJ Author

Level 1

7 points

Dec 23, 2011 5:40 PM in response to Roll Over DJ

As a follow-up, I can get the scanner to be recognized when plugging directly into the iMac, but not when it is plugged into my TC (which is connected to my iMac via Ethernet).

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Answer 2

PAHU

Level 6

16,705 points

Dec 24, 2011 12:14 AM in response to Roll Over DJ

The Time Capsule is stopping your from seeing and adding the scanner. This is a known limitation of all Airport peripherals as document here. While the article only mentions printer utilities, the same applies for scanning (it falls under the special category).

So unfortunately the only way you are going to be able to scan is to get the MX860 connected directly to your wireless network, or plug the device into the Mac via USB when you need to scan.

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Answer 3

Roll Over DJ Author

Level 1

7 points

Dec 24, 2011 12:16 AM in response to PAHU

Thanks. It's incredible that it's 2011 and we still have ridiculous problems like this. Heck, Address Book is still mired in the 1990s with an inability to merge duplicate files.

Yet, we have other technologies that seem like magic.

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