My Mac is frozen I can not get the mouse pad to work all it does it let me move the pointer but I cannot click on anything . I've force quit out of everything and still is frozen. I've restarted and shut down the computer and it still is frozen and all the apps that were open pop back up . Can some please help me un freeze my computer
MacBook Pro
Hello 🙂
Press the power button and hold it until it turns off then turn it back on.
I've already tried that and It doesn't work
Can the battery be removed from your MacBook Pro, or is it built in? If so try removing the battery.
The following article may be helpful:
http://support.apple.com/kb/TS1367
Try removing and reinstalling the battery as per sudo.
If that doesn't resolve it, try resetting the SMC controller following the steps in this article:
http://support.apple.com/kb/HT3964
The section you are looking for is:
Resetting the System Management Controller (SMC)
Resetting the SMC on Mac portables with a battery you can remove
Resetting the SMC on portables with a battery you should not remove on your own
Seth
This maybe be a stupid question But where is the battery....Im a new user to Mac.
I thought my laptop didn't have a battery lol
It's not a stupid question.
Your MacBook Pro may not even have a removable battery. If you have one of the following, then your battery cannot be removed:
If your MacBook Pro is not in the list above then, you can remove the battery. Here are the instructions:
Ok so I reset the SMC but it mouse pad is still frozen ( wont let me click anything) when I turned my computer back on ... The only thing it did was closed out all the apps I had open .The
We have two issues. One more immediate than the other. Why your computer froze is secondary to getting it powered off completely so we can restart and see if it freezes again. Only then can we proceed with figuring out why it's freezing.
So let's focus on getting it powered off. What MacBook Pro do you have? (size of screen and year it was made). We need to determine if we can remove the battery or not. Is your MacBook Pro one of the three on the list I gave you?
It's a 13' and 2010
Okay, then you cannot remove the battery. I'm not sure how to help you any further. I would suggest going through Apple's official channels at this point.
Check your coverage status here:
http://www.apple.com/support/contact/
Proceed with the Express Lane protocol on the same page.
If you don't have AppleCare coverage, you could still probably get it. Yet seeing as though this is a widespread issue, Apple may cover you even if your AppleCare coverage has recently expired.
My MacBook Pro is frozen
