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BBC iPlayerDesktop fails to install

I get:

User uploaded file

whenever Adobe Air (the application in question) tries to install. This occurs in Lion (7.2) and SnowLeoprd (10.6.8). My new (mid 2011) iMac meets the criteria.


Any ideas please?

Posted on Dec 24, 2011 2:47 PM

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Question marked as Best reply

Posted on Dec 25, 2011 12:59 AM

And have you contacted the application author?

17 replies

Feb 29, 2012 5:13 AM in response to SteveKir

Similarly having a problem getting iplayer desktop to run, or to download programmes. it worked when I first downloaded it in Setember with OSX Lion, but something changed, and it has not worked since October.


I have tried you trick with the graphics switching, but it hasn't helped.


If I try to open the desktop application the icon sits in the bar on the botto of the screen, but nothing more happens. If I try to download a programme from the iplayer website then the icon opens, but again, othing more.


Did woofsquared get any joy from the Apple shop? If so i might try my nearest one.

Feb 29, 2012 5:38 AM in response to FirestormT65

Yes woofsquared did! It took some time because the first person didn't know how to do it and when I got to see someone who did know they couldn't resolve it because a new problem had arisen! However I got yet another appointment with the Genius Bar and both problems were resolved in minutes.

The issue "appeared" to be with the combination of having the right Flash program and not having duplicate files for the app. Although I had uninstalled the app there were some rogue files lurking (they were in the trash and then refused to be removed which is why I had to go to see a true techie) so it was good that I got help cos I reckon that if I had tried to sort it out myself I would have got into more of a state.

Hope that helps?

Feb 29, 2012 6:27 AM in response to FirestormT65

Have you tried what the BBC iPlayer site states on complete unistall


How do I uninstall BBC iPlayer Desktop on a Mac?

To remove the application

  1. Go to Applications
  2. CTRL-Click BBC iPlayer Desktop
  3. Select Move to trash

To remove any settings

1. Delete the folder /Users/[your user name]/Library/Preferences/BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 /

2.Delete the folder /Users/[your user name]/Library/Application Support/Adobe/AIR/ELS/BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9 D.1/

***Please note. If using Lion, the Library directory is hidden from the user. One way is, from the finder, hold down option/alt and the library will appear in the drop down list.***

To remove any downloaded programmes

Delete the folder folder /Users/[your user name]/Movies/BBC iPlayer



http://iplayerhelp.external.bbc.co.uk/help/downloading/desktop_mac

BBC iPlayerDesktop fails to install

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