Cannot access my account from within iTunes

Question

judge2001 Author

Level 1

26 points

Cannot access my account from within iTunes

Hello everybody,

I am not able to access my account from within iTunes on my Mac. Everytime I click on "Account" or choose it from the Store menu I am asked to enter my password. Unfortunately it doesn't proceed. After pressing Enter or clicking the corresponding button the "Enter password" menu reappears after some seconds.

The same procedure works on my Windows machine so it must be some iTunes for Mac-issue. Apple support only suggests resetting my password which I already did several times and even let them do it. Maybe it's some kind of permissions issue? Is there any file iTunes needs to have access to in order to show the accounts page?

To be clear: Logging in works, so I am able to use iTunes Match or buy stuff, it is just the account page (settings, last purchases, hidden elements, ...). The problem already exists for some weeks so it doesn't result from temporary overloads at their servers.

Can anybody help me?

MacBook (late 2006), Mac OS X (10.7.2)

Posted on Dec 25, 2011 8:06 AM

Reply

Answer 1

chapkit

Level 1

18 points

Dec 25, 2011 8:10 AM in response to judge2001

Dear Judge2001, I cannot access my itunes store or App store accounts either. Apple's servers must be screwed up. Please let me know the resolution if you get one from anyone

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Answer 2

-tara-

Level 1

0 points

Dec 25, 2011 9:50 AM in response to judge2001

Judge2001 and chapkit: I can not access my iTunes store or App accounts from my Mac OS X 10.7.2 (iTunes 10.5.2) or from my iPhone 4S. My music and associated lists are still in place, however. Please let me know if you hear anything.

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Answer 3

chapkit

Level 1

18 points

Dec 25, 2011 9:52 AM in response to -tara-

Thank you, tara. I will let you know when I'm able to access my account information.

Happy Holidays and Happy New Year, by the way

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Answer 4

Dec 25, 2011 10:04 AM in response to judge2001

I too am unable to log in to iTunes from my iMac. When I try to log in I receive the following message: "We could not complete your iTunes Store request. The network connection was lost. There was an error in the iTunes Store. Please try again later."

However, my son's access from iPod is just fine. Could this be a server issue if one works and one doesn't?

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Answer 5

Dec 25, 2011 10:07 AM in response to Debraingoldenvalley

I love this, his just means Santa was good to everyone and every one is trying to redeem cards at the same time! lol Must be Igers buting photo editing apps!!!!!!

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Answer 6

Dec 25, 2011 10:19 AM in response to edrocks77

edrocks77 -- I believe I fall into the Igers bucket. First iMac three weeks ago, son had an iPod, but daughter just got one and I got an Airport Extreme. Getting everything set up and all good but this little problem 🙂 Maybe I should just sit tight and try again later. Not be so impatient.

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Answer 7

Dec 25, 2011 11:43 AM in response to judge2001

I also have issues trying to get in my account.....

Tried many things but looks like apple has issues with Itunes

Ben

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Answer 8

Dec 25, 2011 12:10 PM in response to canadianstarbuck

When I want to download an app its not possible... "connection error". Sure to many access to the apple itune server... I will wait till tomorrow...

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Answer 9

Dec 25, 2011 12:33 PM in response to judge2001

Same problem here.

I cannot benefit discounts on MacAppStore, what a luck and it's Christmas!

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Answer 10

judge2001 Author

Level 1

26 points

Dec 25, 2011 2:56 PM in response to judge2001

So, back from Christmas dinner at my family.

Just to make it clear: I am able to access my account at the app store, on my iPhone, Apple.com, ... It's just not working on my Mac. And it has been like this for several weeks, therefore I am not sure if it's really a problem on Apple's side.

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Answer 11

Dec 25, 2011 3:21 PM in response to judge2001

as far as i am concerned it's all fixed. Back to normal !

:-)

Thanks Apple

Ben

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Answer 12

Dec 25, 2011 4:10 PM in response to judge2001

Yes!

Everything is okay and I bought what was to be purchased.

Merry Xmas you all!

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Answer 13

judge2001 Author

Level 1

26 points

Dec 26, 2011 5:01 AM in response to judge2001

Nobody with a possible solution to the original problem in this thread?

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Answer 14

judge2001 Author

Level 1

26 points

Jan 11, 2012 2:00 PM in response to judge2001

After some discussions with iTunes support they finally said that the problem must be the keychain. So I ran the repair function but it did not return any errors. Then I deleted the iTunes entry in the keychain. Didn't help either.

Any ideas I could do with the keychain (except deleting)?

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Answer 15

Feb 17, 2012 2:41 PM in response to judge2001

Any news for this problem? I can acces my account from my iphone but I need info about a recent purchase...I changed my apple ID (setting up icloud) and since then I can't acces my account information...

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