5 Replies Latest reply: Dec 27, 2011 8:40 AM by bigfranko
bigfranko Level 1 Level 1 (0 points)

Hi Everyone,


My iPhone 4S Screen has cracked and is completely unusable.  I can't slide to unlock the screen and when I plug it into a computer to try and get things off it or run a backup, it says iTunes can't connect to the phone because the iPhone is locked.  Enter the passcode to enable this phone, but I can't!!


The phone is not jailbroken - it's a bog standard iPhone 4S bought in the UK.  I have read lots about remote controlling jailbroken phones, but as it's not jailbroken none of this applies to me.

Does anyone know of anyway to get the phone operational by bypassing the lock code?  Or any other ingenious way of getting it to work.


I'm currently overseas because of Christmas and won't be back in the UK until January, so the Apple Store is kind of out of the question....





Sony Vaio / Mesh, Two machines 1 with Vista, 1 with XP
  • KiltedTim Level 8 Level 8 (46,655 points)

    So I take it you are trying to plug it into a computer OTHER THAN the one in usually syncs with to back it up...  That or you set the passcode after the last time you synced it.


    I'm not aware of any way to bypass the lock code if the display is inoperable.

  • bigfranko Level 1 Level 1 (0 points)

    Hi Tim,


    Yes, I'm trying to plug it into a different machine as I'm away from home.  But I can't get past the lock code issue.  The phone still works, so my code should still be valid, but I just can't physically enter it, because the screen is cracked and non-responsive....

  • KiltedTim Level 8 Level 8 (46,655 points)

    Then you're most likely going to have to wait till you can get it back to the computer it normally syncs with if you need to save the data. There's really no way around this. Even if you found an Apple Store, they won't repair/replace the display, they will replace the entire phone (for US$199, US$49 with AppleCare+).

  • bigfranko Level 1 Level 1 (0 points)

    Ok, thanks Tim - that's unfortunate but good to know.  I've been googling this a lot and getting very mixed messages, so appreciate your help.


    All the best



  • bigfranko Level 1 Level 1 (0 points)

    Maybe I should post this elsewhere as a new thread, but here's the latest developments.  I've gotten hold of an old iPhone 4 as a loan whilst i'm away.  I put my 4S simcard in and thought I'd be able to restore from an iCloud backup I made some time ago, just to get my contacts etc back.   When I logon to iCloud I can see them, even though more recently, I switched the iCloud backup off on my 4S.

    When I put my iCloud credentials into the iPhone 4, it says last backup "never" and therefore gives me no option to restore from my iCloud backup....

    Why is this?  Is there no way to use what is clearly in iCloud.  It even says on the phone that I have 5GB of storage availbe with 317MB left, so it clearly thinks I've previously done something....