9 Replies Latest reply: Nov 25, 2014 2:34 PM by Paul at CU
BenjaminZeidler Level 1 Level 1

I forgot my ipad (1) password and but I can't restore the device because when I plug it into my computer (not the original computer it was synced with, which I don't have anymore), it tells me that the device is locked.  Please help.  I don't care about losing the apps, data, etc.  Just need a working iPad.


iPad
Solved by Demo on Dec 26, 2011 6:01 PM Solved

You can restore with any computer but you will lose all of your content. You can download apps, music, books and TV shows again (if you live in the U.S.) - but you are going to lose all of your photos, app data, settings and things like that.

 

You can read this about restoring.

iTunes:Back up, updating and restoring iOS software

 

You may have to force the iPad into recovery mode in order to restore when you can't bypass the passcode

iPad: Unable to update or restore

  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    You can restore with any computer but you will lose all of your content. You can download apps, music, books and TV shows again (if you live in the U.S.) - but you are going to lose all of your photos, app data, settings and things like that.

     

    You can read this about restoring.

    iTunes:Back up, updating and restoring iOS software

     

    You may have to force the iPad into recovery mode in order to restore when you can't bypass the passcode

    iPad: Unable to update or restore

  • BenjaminZeidler Level 1 Level 1

    thanks!

  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    Glad to help. Don't forget the passcode again.

  • babyfacenat Level 1 Level 1

    no, i forget my ipad (1) passcode, its disabled now. so i try to connect it to any computer but i cant restore or anything because they need my passcode to open. its so frustration

  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    See my post above titled unable to update or restore. That should work. You need to force the iPad into recovery mode. Recovery mode is what you use to bypass the passcode.

     

    Sometimes it can take more than a few attempts. Don't give up- keep trying.

  • Carey314 Level 1 Level 1

    I have the same situation and this solve is not working for me... I keep getting the " ITunes could not connect to this iPad because it is locked with a passcode. You must enter your passcode on the iPad before it can be used with iTunes..."
    1. I don't know the passcode.

    2. The original computer this iPad was synced to has been stolen.

    It is not showin up anywhere in the left hand column of iTunes either.

    I know if I restore it, I will lose all data. That doesn't matter to me, I can re-sync later with new stuff. But I am totally locked out of this iPad.. Ugh.

  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    Are you using recovery mode? Read this article again. This should work for you. It make take a couple of tries - but give a look and then try it. This mode is what you use if the computer doesn't see the device.

    http://support.apple.com/kb/ht4097

  • rachelfromcebu city Level 1 Level 1

    I did the restoration of my locked IPAD Air following technique of shutting off the device and connect it to PC while holding the main botton. the Ipad started displaying on screen Itunes, I tried it abt. 8 times and did not work. Help

  • Paul at CU Level 1 Level 1

    I'm having the same trouble.  I get into Recovery Mode, iTunes says it's going to download and update and restore the device.  Download is almost finished, iTunes says it cannot continue because the device is locked with a passcode.  Can anyone link to instructions that will work in this scenario?

     

    Edit: I was able to get this method to work but I had to move to a different computer, a PC instead of a Mac, with an older version of iTunes (blue icon not red).  Not sure what actually made the difference but that is what worked for me.