I cannot sync digital copies of movies to my ipad

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I cannot sync digital copies of movies to my ipad

I have been adding digital copies of movies (from Blu-Ray purchases) to my iTunes library for a long while now. Over the Xmas holidays, I got and added 5 more movies to my library but iTunes is saying that I cannot sync them with my iPad because I am not authorized for them on my computer.

The movies are - Hangover 2, Scarface, Super 8, X-Men: First Class, and Rise of the Planet of the Apes.

I have tried de-authorizing my computer and re-authorizing it.

I have the most recent iTunes (10.5.2) and the latest iPad software (5.0.1)

When I check the info in the individual movies, the Purchased By and Account Name details match as I would expect.

Is there something I am missing? Nothing seems to work.

Thanks in advance for any help you can provide.

iPad, iOS 5.0.1, Problem with iTunes syncing

Posted on Dec 29, 2011 7:38 AM

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Answer 1

weekendplaya Author

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Dec 29, 2011 9:03 AM in response to weekendplaya

Some additional thoughts to consider

- these digital copies were not transferred directly from a DVD disc, they were codes that had to be redeemed and then were downloaded from the respective studio sites (i.e. universal, sony,etc.). Most of my old digital downloads were direct from disc that was in the Blu-Ray case.

- I live in Canada so perhaps that is somehow tied with the previous thought.

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Answer 2

Dec 29, 2011 9:04 AM in response to weekendplaya

Is the iPad authorized on the account?

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Answer 3

weekendplaya Author

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Dec 29, 2011 9:13 AM in response to uselessSABOTAGE

You don't authorize devices, you only authorize computers to use your iTunes account.

Unless this is a new feature - and you can show me where I need to go to authorize my iPad?

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Answer 4

Dec 29, 2011 9:18 AM in response to weekendplaya

Go to settings-general-store, look at the bottom "apple ID" make sure you have put your apple ID in there that you used to download your media. This is required to use any DRM protected media you purchased via your itunes account.

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Answer 5

Dec 29, 2011 9:19 AM in response to weekendplaya

Also if you go to itunes, then itunes store, and click on your account in the top right (enter your password in the box that pops up) you can look at devices and see if your iPad is already authorized on the account.

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Answer 6

weekendplaya Author

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Dec 29, 2011 9:23 AM in response to uselessSABOTAGE

This is and has always been set to the correct iTunes account.

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Answer 7

weekendplaya Author

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Dec 29, 2011 9:24 AM in response to uselessSABOTAGE

I only seem to be able to see how many computers are authorized on my account. I don't see anywhere that refers to devices.

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Answer 8

Dec 29, 2011 9:32 AM in response to weekendplaya

That's how mine looks, you said you were using the most current software, not sure why yours is different.

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Answer 9

Mac JAse

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Jan 2, 2012 8:23 PM in response to weekendplaya

I'm having the exact same issue. I recently downloaded Bridesmaids and Super 8. Also, there was one song too that is giving me issues. It's very weird.

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Answer 10

Mac JAse

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165 points

Jan 2, 2012 8:24 PM in response to weekendplaya

Also, my iPad doesn't show up in authorized devices, which is also strange. All the other devices are there.

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Answer 11

dc3john

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Jan 12, 2012 10:39 AM in response to weekendplaya

I just got a fix to a similar issue:

New macmini and ipad2 worked perfectly for a week or so but suddenly any movies i downloaded had no thumbnail, would not play in itunes and would not sync to ipad. When I tried to sync it said that it was not compatible even though the movies were directly downloaded from itunes. When I tried to play the movies in itunes I got an error (-4) saying that quicktime is not compatible with the file. Genius and I spent almost an hour on the phone with no resolve after resets, re-installs, etc... Finally I found this link

http://support.apple.com/kb/TS3771?viewlocale=en_US&locale=en_US&cid=acs-itunesa pp-us-qtmore&cp=acs-itunesapp-us-qtmore

This was the only fix. For some reason my movies were trying to play in 64bit when they were on 32bit files. I followed the dirctions on the link above and changed itunes to "open in 32bit" and BINGO. Fixed. The genuis had never heard of this issue and didn't know it was possible.

if there is no thumbnail for the movie and it won't sync or play, change itunes to "open in 32bit" using the above directions and you too will be back in action.

BTW this was after two weeks of email support telling me that they had no answer for my issue and they, "hope it will resolve in a future update" I asked if the recommended that i return all of my new mac purchases and I was told "i don't know but I am unable to help you further." I was very close to walking back into apple with all of my purchases and dropping them on the counter. Good luck

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