5 Replies Latest reply: Dec 29, 2011 11:18 AM by ChrisJ4203
joefromblackpool Level 1 Level 1 (0 points)

my iphone 4 wouldnt work properly it came up saying that my headphones where plugged in when they whern't whe i turned my iphone off to try and fix the problem the whole screen just stopped working. i can hear notifications etc when i get a text message or a message off facebook and ive reset the ipod about 4 times it reboots but the screen doesnt come on at all the apple logo doesnt even come on it just makes the noise it makes evey time you turn it on and off. and i can hear facebook and my ext noises working in the background. i asked a friend to call me and i managed to answer the call on a completely blank screen and speak fine. the touch function works fine but the screen is just not coming on at all is there any wa around this? thankyou in advance.


iPod touch, iOS 4.2
  • ChrisJ4203 Level 8 Level 8 (35,345 points)

    The next step in user troubleshooting is a restore. You do this by connecting to iTunes and restoring. First from a backup and if that doesn't help, then setup as a new device. If neither of those work, then a trip to the Genius Bar is in order. If the phone is still in warranty and it is shown to have a hardware issue, Apple should replace it. If it is out of warranty, it is Apple's decision, however an OOW (Out of Warranty) replacement for an iPhone 4 in the US is $149.

  • joefromblackpool Level 1 Level 1 (0 points)

    is there no other quick fixes?
    the screen was working fine ive restored it as a new phone twice but the screen was working perfectly until i turned it off. im sure there must be some way of sorting this out without taking it to an apple store because there isnt one anywhere near where i live and its a big journey to get there. :/

  • ChrisJ4203 Level 8 Level 8 (35,345 points)

    Well, now that you have supplied a little more information, saying that you have already restored the device and it still doesn't work, I would have to say it appears to be a hardware issue. You can either take it to Apple to have it checked and possibly replaced, or if it is out of warranty, you can see about taking it someone on your own to have it repaired. It all depends on what you find to be the best solution. Can't get any quicker than that, sorry.

  • joefromblackpool Level 1 Level 1 (0 points)

    thankyou for your help i only got the iphone 4 days ago it hs its warranty and its also on my insurance i just wondered if there was any little tricks that might have got it working :/

  • ChrisJ4203 Level 8 Level 8 (35,345 points)

    The only "tricks" are the user troubleshooting tips that I described. You have tried them all, so the only choice is Apple. Since it is still under warranty, then they are the ones to see, not your insurance. The insurance would probably be a long drawn out process. Make an appointment at the Genius Bar and then make sure you backup everything on the iPhone. Sync your contacts and calendar to supported applications and then make sure you import any photos you may have in the Camera Roll. If Apple replaces your phone, then you can restore from that backup when you return home. Good luck.