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Cannot connect to iTunes Store

266 Views 3 Replies Latest reply: Dec 29, 2011 6:13 PM by Jennifer Carr RSS
Jennifer Carr Calculating status...
Currently Being Moderated
Dec 29, 2011 12:26 PM

I've been trying to access my purchased TV shows today, but I keep getting a msg that the iTunes store is unavailable.  My internet connection is fine, and I can connect to iTunes on my Mac without any issues.  We were able to watch a show from this menu this morning.  We have a subscription to a children's show so we regularly watch shows from this menu and haven't had any trouble until today.  We've had our Apple TV for about 2 weeks, and this is our first time experiencing this issue.


Any suggestions on what to do?  Restart the unit?  Wait a bit?  Is this normal?  I have already contacted Apple support but they have a 48 hour window to reply.  :-/




  • Alley_Cat Level 6 Level 6 (16,625 points)
    Currently Being Moderated
    Dec 29, 2011 12:43 PM (in response to Jennifer Carr)

    Restarting is quick and easy (menu and down for 6 secs on TV, or unplug power).


    Not normal but not unheard of for there to be times when access to the store is problematic - rare in my experience.


    Playing from the cloud is all very well, but less robust than playing from an itunes library on a local computer.  If you download the TVShows to there they would be available without using internet bandwidth but the computer has to be on with iTunes running.



  • Larry Nolan Level 2 Level 2 (165 points)
    Currently Being Moderated
    Dec 29, 2011 2:08 PM (in response to Alley_Cat)

    Had the same issue and did the reset using the remote.  After the restart was able to access the store and play a tv program that is in the cloud.  Thanks for the tip.


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