Adam Luetchford

Q: IPhone 4 no sound on outgoing or incoming calls

Hi

Had a problem on my iPhone 4 since last night my phone rings but when I answer there is no sound.

I can't hear anyone on other end.But they can hear me. When

Trying to call out there is no sound just silent. The sound works perfectly on loudspeaker and

On headphones. The mic and speakers seem fine.

Do you need to still be in warranty to use the genius bar?

I don't have a clue what to do?

Anyone else got the same thing?

Any help appreciated?

Thanks

Posted on Dec 30, 2011 3:59 AM

Close

Q: IPhone 4 no sound on outgoing or incoming calls

  • All replies
  • Helpful answers

  • by Shm1ck,

    Shm1ck Shm1ck Dec 30, 2011 4:04 AM in response to Adam Luetchford
    Level 2 (150 points)
    Dec 30, 2011 4:04 AM in response to Adam Luetchford

    You do not need to be in warranty to visit the genius bar, depending on how far out of warranty it is they may help you out, try backing up your iPhone and doing a restore then resync, worth a shot. But if it software related if you re sync all you will do is put the same glitch back on your iPhone

  • by AliceKaye,

    AliceKaye AliceKaye Dec 30, 2011 5:40 AM in response to Adam Luetchford
    Level 1 (0 points)
    Dec 30, 2011 5:40 AM in response to Adam Luetchford

    I'm curious so bear with me.

     

    1. Are you on just a 4 or are you on a 4s?

     

    2. Did you update to 5.1?

     

    3. If so, did this happen prior to you updating to 5.1?

     

    I ask  ecause a lot of people with the iPhone 4s are reporting what sounds like the same problem you're having. I am on an iPhone 4s and have this issue, but my mother is on an iPhone ; and has the same issue, but to a lesser degree (happens less often).

     

    A lot o people believe it is a hardware issue, but I personally am not so sure. My mom can't remember having this issue prior to me updating her phone and my phone cam with this version of iOS on it.

     

    Anyway, I look forward to your answers.

  • by AliceKaye,

    AliceKaye AliceKaye Dec 30, 2011 5:43 AM in response to AliceKaye
    Level 1 (0 points)
    Dec 30, 2011 5:43 AM in response to AliceKaye

    Sorry for all the typos. Posting from my bed on my phone. I only just woke up.

  • by Adam Luetchford,

    Adam Luetchford Adam Luetchford Dec 30, 2011 5:58 AM in response to AliceKaye
    Level 1 (5 points)
    Dec 30, 2011 5:58 AM in response to AliceKaye

    I'm on 5.1

    I upgraded when 5.1 came out, it was fine until yesterday.

    Thanks anyway , I might try and take it to the genius store, when I get a chance.

    I'll do a new phone restore 1st, I've already restored but put my apps back on my phone.

    I'll keep everyone posted.

  • by Adam Luetchford,

    Adam Luetchford Adam Luetchford Dec 30, 2011 5:59 AM in response to Adam Luetchford
    Level 1 (5 points)
    Dec 30, 2011 5:59 AM in response to Adam Luetchford

    Don't worry about typos, I'm always a guilty party anyway. Lol

  • by AliceKaye,

    AliceKaye AliceKaye Dec 30, 2011 6:26 AM in response to Adam Luetchford
    Level 1 (0 points)
    Dec 30, 2011 6:26 AM in response to Adam Luetchford

    I've tried the restore and I've tried resetting my network stuff and so far nothing.

     

    It just always comes back. Someone on the 'big post' has reportedly switched to the 5.1 b2 software (dev software) and found success in that they no longer have the issue after 70 phone calls. Hopefully they release 5.1 (I meant 5.0.1 earlier - sorry for that typo, again) soon with all of this crap fixed.

     

    I figure taking it back to the Genius Bar, for me as a 4s user, is running the gambit. There are four very annoying issues with these phones right now and I'd take this over all the rest. (Audio problems [I have], yellow screen, static issues and bad battery life).

  • by Adam Luetchford,

    Adam Luetchford Adam Luetchford Dec 30, 2011 2:16 PM in response to AliceKaye
    Level 1 (5 points)
    Dec 30, 2011 2:16 PM in response to AliceKaye

    I've just done a restore to set up the phone as new and still the same thing is happening, silent on calls. I'm not sure if this is hardware or software issue. As my speakers & mic are working I assume it's software but what do I know.

    To top it off I updated iTunes and it's wiped all music, films off my laptop and it was not backed up in the cloud or on my hard drive. Ffs

    Happy new year apple thanks for the trouble,

  • by AliceKaye,

    AliceKaye AliceKaye Dec 31, 2011 7:35 AM in response to Adam Luetchford
    Level 1 (0 points)
    Dec 31, 2011 7:35 AM in response to Adam Luetchford

    Adam, I'm curious. Did you try at all to hit "speaker" twice (the iphone 4s workaround) and if so, does it resume audio as normal?

  • by Adam Luetchford,

    Adam Luetchford Adam Luetchford Dec 31, 2011 8:13 AM in response to AliceKaye
    Level 1 (5 points)
    Dec 31, 2011 8:13 AM in response to AliceKaye

    No I have not done the speaker thing and I can't find the thread ,could you enlighten me or post a link please .

    Thank you

  • by AliceKaye,

    AliceKaye AliceKaye Dec 31, 2011 8:48 AM in response to Adam Luetchford
    Level 1 (0 points)
    Dec 31, 2011 8:48 AM in response to Adam Luetchford

    Sure thing!

     

    https://discussions.apple.com/message/17154148

     

    This is the huge iPhone 4s discussion.

     

    Basically when you make a call that has no audio, all you have to do is turn on the speaker. If you don't wish to speak on speaker mode just turn it back off and you should have full, regular audio.

  • by Adam Luetchford,

    Adam Luetchford Adam Luetchford Jan 2, 2012 12:37 PM in response to AliceKaye
    Level 1 (5 points)
    Jan 2, 2012 12:37 PM in response to AliceKaye

    Hi I tried the audio fix , but nothing happened for me. There was still no sound. I tried it on a few calls as well.

    Back to the drawing board I think.

  • by Adam Luetchford,

    Adam Luetchford Adam Luetchford Jan 6, 2012 1:35 PM in response to Adam Luetchford
    Level 1 (5 points)
    Jan 6, 2012 1:35 PM in response to Adam Luetchford

    Out of nowhere tonight. I was out and speaking to someone on my iPhone on loudspeaker for a while. Then when I was at home I rang someone and hey presto it was working. I tried someone else and it seems to be working fine now.   Weird huh....I booked an appointment at the genius bar yesterday as well......lol typical

  • by Sharlz,

    Sharlz Sharlz Mar 14, 2012 6:44 AM in response to Adam Luetchford
    Level 1 (0 points)
    Mar 14, 2012 6:44 AM in response to Adam Luetchford

    IVE FOUND THE SOLUTION!! This has been a problem for me for a while now!!

     

    Anyhow.... Alot of replies on here said the make sure the headphone duct was clear of any dust or obstacles; HOWEVER, i found that aswell as that, i needed to clear the charger duct. Im not sure if there was dust in there too, but i found that blowing quite hard into the charger duct solved my problem. I tried many ways i saw on here, but found that the sound kept flicking on an off everytime i attached my charger. I blew into the duct to clear it and... WOL LAHHHH!!! Problem solved! I did also update my phone which apparently fixes any bugs, so hopefully i will not have this problem again!!

     

    HOPE THIS HELPS GUYS! Let me kno :0)

  • by im.itso,

    im.itso im.itso May 17, 2012 1:38 PM in response to Sharlz
    Level 1 (0 points)
    May 17, 2012 1:38 PM in response to Sharlz

    AMAZING !!!

     

    100% true - it is all about the charger dock. I have also clear mine and now i have my outgoing call audio back.

    Thank you very much !!!

    I have blown strongly and clear it with a piece of paper or something smoother - not metal!