6 Replies Latest reply: Dec 31, 2011 6:06 AM by alanv65
alanv65 Level 1 (0 points)

I have had my iPad 2 since August. It has run pretty flawlessly until Christmas Eve 2011 when it started making static radio noises when I opened some apps (Safari etc). On Christmas Day I was playing Tune In Radio app and the sound stopped completely after 10 minutes. There was no sound from any app, music or video and no notification sounds. I restored the iPad three times from my PC over the next few days. Yesterday the sound came back. Today I noticed that the sound was playing in an app until I rotated the iPad and the sound immediately died again. The "Use Side Switch" is set to mute and I am aware of the glitch with mute vs rotation lock so I've tried that with no effect. There is zero sound from the iPad. It seems like a software problem as it will work from time to time but I'm at a loss as to how to fix it. Can anyone help?

iPad 2, iOS 5.0.1
  • Philly_Phan Level 6 (13,226 points)


    Try a system reset.  It cures many ills and it's quick, easy and harmless...

    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.


    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.


  • alanv65 Level 1 (0 points)

    I've done six system resets and four restores in the last five days. Mostly the restores fix the problem but it comes back again as soon as I open any app with sound. I've just done another restore, this time there is no sound straight away :-(

  • Philly_Phan Level 6 (13,226 points)

    I had a different but extremely serious issue and this is what I did to resolve the issue.  First I did a simple Reset (Home and on/off until the Apple logo appears) and it didn't help.  Then I did a Restore with a reload from the backup and that also accomplished nothing.  Then, I did a Restore as new with NO reload from backup and that resolved my issue.


    IF you choose to try the same thing, here are some cautions.  Make absolutely certain that all apps, music, movies, etc. are present in the iTunes library.  Also make absolutely certain that all "regular" data, such as photos, pdf files, Word files, etc. are present and accessible somewhere on the computer's hard drive.  Be aware that you will probably lose all game data (scores, etc.).  I did not investigate a solution for that because I don't play many games and I really don't care about the game history.  Finally, be forewarned that it is a bit tedius recreating all your folders and putting each app where you want it.

  • alanv65 Level 1 (0 points)

    Thanks, have tried the Restore as new iPad. Took a while but got through without losing anything. Turned the iPad on and crossed my fingers....... but still absolutely no sound from anything - videos, keystrokes, notifications etc....... maybe it's time to find the receipt and exchange for a new iPad????

  • Bobbarb Level 1 (0 points)

    Had same issue and realized we had turned the volume all the way down without realizing it. Might be your problem too. Just push + on volume control and see what happens.

  • alanv65 Level 1 (0 points)

    Thanks for the reply, but the volume control was the first thing I checked :-( Am now booked in to an Apple Store next week for a check up. Don't think I can do anymore as I am gonna get angry through sheer exasperation and do the iPad some damage! Thanks for your help guys.