Keyboard problem during call

Question

Level 1

82 points

Keyboard problem during call

When I call my answering service for my landline from my iPhone, I'm asked to enter my number. I press the keyboard icon and the smaller keyboard comes up. I start entering the number and all goes fine until I have to enter the number 1. When I press on the 1 it doesn't enter and instead the screen goes black then comes back up then goes black. If I keep trying the 1 sometimes gets entered, but there is then an extra space in front of it and my number isn't recognized by the service.

Has anyone had a problem entering numbers on the little keyboard during a call? Is this a hardware problem that means I have to give my phone in for repair or get a new one or is it a software issue that can be fixed?

Any help is greatly apprecated.

Rex

iPhone 4S, iOS 5

Posted on Dec 30, 2011 2:02 PM

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Answer 1

Jun 11, 2012 10:57 AM in response to rexwriter

I have the same problem. It only seems to be while on call with 1800 numbers or machines. I called my phone from a house phone and I pressed the numbers and it seems to work fine and I can hear my self.

Also my microphone doesn't seem to work on calls to 1800 numbers either. Works fine when I call to a house phone though.

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Answer 2

GZukes

Level 4

1,584 points

Jun 11, 2012 11:22 AM in response to rexwriter

I don't have the solution to you not being able to enter 1 during a call, but do have a work around for your answering service. Create a contact for the service and enter the phone number then a pause then your phone number and if necessary a pause and then any pascodes.

Then when you select the nomber from the contact list, your iPhone will dial the phone number, pause, send your landline number, pause, send any passcodes.

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Answer 3

Pjd2

Level 1

0 points

Oct 16, 2012 12:36 PM in response to GZukes

Same issue. Believe it or not I found if I use my left thumb the 1 dials. Odd! But it works for me.

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