11 Replies Latest reply: Dec 31, 2011 4:26 PM by carltonfrombedford
JiminMissouri Level 2 (465 points)

We seem to be fielding a lot of the same questions.  Anyone up for taking all the answers we've provided, breaking them down and creating a set ot "tips?" I know people can search the forum, but looks like a lot of people aren't.  Perhaps a little effort now would save us all time in the long run.


MacBook Pro, Mac OS X (10.7.2)
  • Michael Allbritton Level 6 (16,785 points)

    Welcome to the Apple discussions. Searching doesn't really happen.

     

    But, yeah, some tips would be a good idea. I first one I can think of is be sure you are signed into the iTunes Store on your iDevice with the same iTunes store ID that you enabled iTunes Match with.

  • roebeet Level 2 (430 points)

    I'm fairly new to the board (used it a while back when I had iPod Classic 5G issues) but I see the "User Tips" section here and keep wondering if a moderator will eventually take some of the more common problems and put them there.    I assume that only a mod can do this?   I know I don't have access.

     

    I definitely see the value in doing that, however - there's a lot of repeat questions here that Apple can document and put there and probably eliminate at least 25% of the new posts here. 

  • JiminMissouri Level 2 (465 points)

    I think Michael's suggestion is on target.  Take it from the very first things people run into.  Roebeet, I'm as new as it gets, so while I saw the Tips tab and wondered why there was nothing there, I hadn't looked into what it takes to get something there.  I figured if someone with the right clearance isn't already part of the discussion, it wouldn't be terribly hard to track someone down. 

     

    The first question I've got though, is what's the best way to handle getting comments together on drafts.  If we do it through the main discussion, it could get pretty mucked up in a hurry. 

     

    Any thoughts on how to proceeed?

  • roebeet Level 2 (430 points)

    Did a quick google, and found this:  https://discussions.apple.com/thread/719931?start=0&tstart=0

     

    Looks like you need to be at least a level 2 to put in a suggestion - I'm not at that point yet.  But there does seem to be a process in place.   I would recommend the obvious stuff like upload vs match, 25k limit bypass, 96kps minumum bypass etc.   The things that come up repeatedly that we could just refer to in User Tips and say "just read this".  

  • JiminMissouri Level 2 (465 points)

    Ummm . . .I see someone with a big fat level 5 . . .

     

    Actually I think the first "tip" might be nothing more than a link to the Apple support documents, with a brief description of what's there - and an acknowledgement that Apple may well add more information in the future.  It shouldn't be necessary, but am I the only one who doesn't see a link to iTunes Match support documents smack up front in the user support forum?

  • roebeet Level 2 (430 points)

    I don't see any user documents - do they even exist?  Time for some more googling....

  • Michael Allbritton Level 6 (16,785 points)

    There's a brief FAQ right here <http://www.apple.com/itunes/itunes-match/> which if I were a smarter man I'd be pointing people to.

     

    I think, instead of trying to sort out a list of Tips in a discussion thread a lit of them could be formatted in a Pages document, then pasted into a "tips" post. I'll read roebeet's link and see what I need to do to request one be made.

  • JiminMissouri Level 2 (465 points)

    http://support.apple.com/kb/HT4914

     

    Buried in that page (not that buried for most people, but still) is this little gem.

     

    And now we have another top candidate for the tips - How to make most ineligible songs eligible.

  • roebeet Level 2 (430 points)

    Funny thing is that I just started using iTM with Windows XP and it's working for me so far.     That doc says Vista or better.   Go figure.

  • JiminMissouri Level 2 (465 points)

    I wouldn't say everything in the support documents is accurate.  I noticed that how to delete something from the cloud kind of skips over the fact that if you do it their way, you're deleting it from your library as well, or at least that's how I read it.  Still, Apple has put up some info and clearly it's not getting out to everyone, so best to link to those docs anytime we've got an excuse to do it.

  • carltonfrombedford Level 2 (365 points)

    I"m game.  Sorry for the delay, i've been out of pocket all day and have just sat down at my computer and see my name come up.  Just let me know what to do.  I've now completed Itunes match on a Mac and a PC.  Running parrells.   I wanted to see if I could and see if there is anything different betweent the Mac and a PC.  As usual the Mac seems to run a little smoother, especially in changing things from waiting to uploaded as it goes.  I guess the problem I see is what Michael stated in that people always think their problem is different than what the previous poster stated.  I've thought of creating a list of tips and posting it, but figured it would get buried and then people would never see it.  I wish there was a way to get it to stay at the top and that be the first think people see when they come to this forum. Let me know what I can do.  I'm real busy this evening and probably will not be able to post until tomorrow sometime but I'll give what I can.  Happy New Year to everybody, Hope the new year brings us lots of new Apple products and safe times.