3 Replies Latest reply: Dec 31, 2011 5:15 PM by Greg Good
Greg Good Level 1 Level 1 (5 points)

My wifes iPhone 4S will not connect to safari via verizon network.  I've tried google, etc..  Search wheel just keeps rotating but not response.  It will connect via WiFi at home.  But when in the car and she wants to get directions it won't connect.   Is there something in settings I'm missing?

Thanks.

Greg

  • roaminggnome Level 10 Level 10 (93,765 points)

    Have you checked with Verizon to make sure that your account is set up properly?

  • MattV. Level 2 Level 2 (235 points)

    Hi Greg, you may find the following helpful:
    Open the "Settings" app then press "General". Then proceed to "Network" and ensure that "Cellular Data" is toggled on. Try navigating to a website in Safari now. If this didn't work try going to "General" then "Reset". You will see a series of six options; select "Reset Network Settings". Try to visit a website once more. If you were unable to load the website try restarting the phone. If all else fails try bringing the phone to a genius bar at an Apple retail store for a diagnostic test.

     

    Hope this helps

  • Greg Good Level 1 Level 1 (5 points)

    Called Verizon.  First person stated I needed to sync with iTunes to get it to work....  I wasn't convinced but tried it.  Didn't work!  Called back.  Was sent to iPhone support.  Go to Settings>General>Reset>Reset Network Settings.  Now works just fine....Thanks for the reply roaminggnome....Dead on MattV Thanks.

    Greg