5 Replies Latest reply: Dec 31, 2011 4:11 PM by Michael Allbritton
Harry Heck Level 2 (160 points)

I posted this several weeks agao and received no responses. I am hoping someone will respond now. I have seen the Apple list of status icons but that isn't helping. I have some songs in "waiting" mode since I signed up for the service. I don't know how to fiqure out what the errors are on those with error status. Thanks.


Some of my songs show the following status- uneligable (some of the songs here are "protected AAC audio file"- I don't know what that means, other songs have low bit rates- I don't know how to change that), waiting- how do I get the process started so those waiting get matched and/ or uploaded? I also have several marked "error" but I don't know what the problem is.


Any insight would be apprciated. Thanks.

iMac 10,1 Intel Core 2 Duo and MacBook 4,1, Mac OS X (10.7.2), Mac, iPad, iPhone, iPods, ATV v. 1
  • Michael Allbritton Level 6 (16,785 points)

    It sounds like iTM is in the process of uploading songs from your library. That is generally what a status of "waiting" means. It's not an error status. In the left-hand column of iTunes in the Store section so you have an entry for iTunes Match? If so click it and you can see what it is doing. As I said, I suspect it is still uploading files. This process can take some time time depending on the speed of your internet connection's upload speed.


    A "protected AAC audio file" is a song purchased from the iTunes Store that is wrapped in Apple's FairPlay DRM scheme, which is no longer used. Since some of those files are "ineligable" It is possible these files were purchased with an iTunes Store account your iTunes is not authorized to play. They will not be matched or uploaded by iTunes Match. Or they could be files purchased from another countries iTunes Store, which are not eligble at all for iTunes Match. If you don't know where the song came from you can burn them to an audio CD, then import them into your library as AAC files. They will then be eligible for iTM.


    For low bit-rate songs (below 96 Kbps) you can convert them in-place to AAC files and see if they will then be matched.

  • Harry Heck Level 2 (160 points)

    Thanks- big help.


    Do you know how I can fiure out why I have an error status on some?

  • Michael Allbritton Level 6 (16,785 points)

    You're welcome.


    I can't directly tell you why some tracks might have errors, but I think if you start with this KB article you can probably track them down <http://support.apple.com/kb/ts4124>.

  • Harry Heck Level 2 (160 points)

    Thanks, again. It appears that this time I redid iMatch I didn't have errors- only ineligable and the same 26 songs waiting.

  • Michael Allbritton Level 6 (16,785 points)

    Definitly check the encoding on the songs. They may be below the thresh hold.