Lion won't shutdown

Question

Lion won't shutdown

I am running Max OS Lion (10.7.2) on my iMac. Since last week I'm facing a problem shutting down the system. Sometimes it works like it did the month before but most of the time the grey screen with a little turning wheel appears and nothing happens. I have to switch off the Mac of by pressing the power button. I am not Mac OS expert, what I have found in the log are the following messages:

02.01.12 19:23:14,602 com.apple.launchd.peruser.501: (com.apple.talagent[187]) Exited: Killed: 9

02.01.12 19:23:14,605 com.apple.launchd.peruser.501: ([0x0-0xf00f].com.apple.iTunesHelper[234]) Exited: Killed: 9

02.01.12 19:23:14,605 com.apple.launchd.peruser.501: ([0x0-0x17017].com.apple.AppleSpell[266]) Exited: Killed: 9

02.01.12 19:23:14,606 com.apple.launchd.peruser.501: (com.apple.quicklook[357]) Exited: Killed: 9

02.01.12 19:23:14,606 com.apple.launchd.peruser.501: (com.apple.mdworker.pool.0[251]) Exited: Terminated: 15

02.01.12 19:23:14,645 loginwindow: DEAD_PROCESS: 83 console

02.01.12 19:23:14,659 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication

02.01.12 19:23:14,659 com.apple.dock.extra: 2012-01-02 19:23:14.658 com.apple.dock.extra[378:1707] Could not connect the action buttonPressed: to target of class NSApplication

02.01.12 19:23:14,660 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication

02.01.12 19:23:14,660 com.apple.dock.extra: 2012-01-02 19:23:14.659 com.apple.dock.extra[378:1707] Could not connect the action buttonPressed: to target of class NSApplication

02.01.12 19:23:14,660 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication

02.01.12 19:23:14,660 com.apple.dock.extra: 2012-01-02 19:23:14.659 com.apple.dock.extra[378:1707] Could not connect the action buttonPressed: to target of class NSApplication

02.01.12 19:23:14,661 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication

02.01.12 19:23:14,661 com.apple.dock.extra: 2012-01-02 19:23:14.660 com.apple.dock.extra[378:1707] Could not connect the action buttonPressed: to target of class NSApplication

02.01.12 19:23:14,775 airportd: _doAutoJoin: Already associated to “WLAN-AC3003”. Bailing on auto-join.

02.01.12 19:23:15,033 shutdown: halt by jflachmann:

02.01.12 19:23:15,033 shutdown: SHUTDOWN_TIME: 1325528595 33231

Any idea what is going wrong

iMac, Mac OS X (10.7.2)

Posted on Jan 2, 2012 10:44 AM

Reply

Answer 1

Jan 4, 2012 12:16 PM in response to TheBielefelder

I have what apperars to be the same situation. One thing that I think I have isolated is that if I open and save a sheet in Excel this shutdown situation occurs. I have tested and can get a clean shutdown if I do not save in Excel. Word does not seem to produce the same result. I think this may be something Microsoft and Apple will need to work out.

I am running: iMac (late) 2010, 3.2 GHz intel core, 12 GB memory

OS X 10.7.2

Excel for Mac 2011 Verison 14.1.3 (110805)

What is the filename of the log you copied in your post? I have tried to find the relevant log on my iMac but have been unable to find it.

Sorry I can't contribute more but maybe we can both get an answer here.

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Answer 2

Jan 4, 2012 12:21 PM in response to TheBielefelder

Restore to your most previous working backup if possible... If you have some specific files you need, I would reccomend you put those on an external back before restoring. If you cannot do a restore for whatever reason, I'm not sure what to say.

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Answer 3

Jan 4, 2012 12:22 PM in response to tomhillHI

You should try removing office from your computer and then trying to shut it down. If it works fine, try reinstalling Office from scratch.

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Answer 4

Jan 4, 2012 2:04 PM in response to jvincilione

I am fairly certain it will shutdown properly if I delete Office as it is only an Excel save that seems to cause the condition. Just opening Excel spreadsheets is not the problem so just having it on the drive could hardly be the problem by itself.

Still not a bad suggestion but I may forestall trying it and wait for other ideas. My reluctance is because I have 2010 version discs and a downloaded upgrade. Even reinstalling from disc would be time consuming but with the upgrade it will be a real hassle.

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Answer 5

Jan 6, 2012 10:44 AM in response to TheBielefelder

While the replies to this post have been sincere, I feel it would be nice if we could get some kind of response from Apple staff as I have seen in other threads. I seldom actually shut down but I do feel this is a serious issue. If my unit was a laptop I would be more distressed.

To OP TheBielefelder: I found the log file.

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Answer 6

Jan 6, 2012 10:57 AM in response to tomhillHI

Would you mind posting the log file?

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Answer 7

Jan 6, 2012 11:02 AM in response to jvincilione

I would like to but I see no way to attach files here. Copy>Paste would make my post as long as a full page. Also no way to send private messages here where you could give me your email.

I have two files. One is the log of a restart after a session with no Excel saves and the other is of an aborted restart after using and saving in Excel.

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Answer 8

Jan 6, 2012 11:05 AM in response to tomhillHI

email it to jvincilione AT aol DOT com

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Answer 9

Jan 6, 2012 12:25 PM in response to jvincilione

Done. Thanks

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Answer 10

Jan 6, 2012 1:05 PM in response to tomhillHI

This is the log info that caused the shutdown errors.

Click here to show log. Warning: This log file is huge. It will take up many pages of info.

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Answer 11

Jan 6, 2012 11:31 PM in response to TheBielefelder

I'm working on my problem for days now. Not totaly sure but it seems to be caused by my new Marantz NA 7004 Network Player and / or the router I'm using. When I disconnect the NA 7004 everything runs normal, also when I keep the player in my network but switch off wi-fi before shutting down. Communication problem?

I'm going to try a different switch with an ethernet setup (no wi-fi) next week..

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Answer 12

Sep 29, 2012 11:07 PM in response to TheBielefelder

Same problem even on ML. If I shut down with no Internet connection or the connection is only second to none, it won't shut down. It might be related to some unfinished updete daemon delaying the progress or some *malware* not able to upload something competely, which may also interrupt the shut down proress. Shame that there's no log during the long wait.

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