The Apple Mobile Device service terminated unexpectedly.

Question

midnite630 Author

Level 1

0 points

The Apple Mobile Device service terminated unexpectedly.

The service restarts every minute and crashed instantly.

I tried the uninstall and reinstall of iTunes. No luck.

Applcation Log Info:

Faulting application name: AppleMobileDeviceService.exe, version: 17.88.0.8, time stamp: 0x4e66ceff

Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319

Exception code: 0xc06d007e

Fault offset: 0x0000b9bc

Faulting process id: 0x17b8

Faulting application start time: 0x01ccc9dd4d695d08

Faulting application path: C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 8c4d762a-35d0-11e1-a7e6-001a0e911ac0

second message

Fault bucket 2679772893, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: AppleMobileDeviceService.exe

P2: 17.88.0.8

P3: 4e66ceff

P4: KERNELBASE.dll

P5: 6.1.7601.17651

P6: 4e211319

P7: c06d007e

P8: 0000b9bc

P9:

P10:

Attached files:

C:\Windows\Temp\WER23E5.tmp.appcompat.txt

C:\Windows\Temp\WER26B3.tmp.WERInternalMetadata.xml

C:\Windows\Temp\WER26C4.tmp.hdmp

C:\Windows\Temp\WER2954.tmp.mdmp

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AppleMobileDevic_6b8 f49dd53f6e22147e4e27e4f3139571cbaee_15033256

Analysis symbol:

Rechecking for solution: 0

Report Id: b22eaec0-35d0-11e1-a7e6-001a0e911ac0

Report Status: 0

iPhone 4, Windows 7

Posted on Jan 2, 2012 10:08 PM

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Answer 1

Jan 2, 2012 10:47 PM in response to midnite630

Try restarting the AMDS > iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

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Answer 2

sunk818

Level 1

41 points

Feb 7, 2015 7:52 PM in response to midnite630

try a sfc /scannow in case kernelbase.dll is corrupt and needs to be repaired/replaced with an original. i have the same problem and AMDS will not start, fails to restart. I even tried double clicking on the exe in "C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe" and it errors out. I'm running Windows 7 64-bit trying to install iTunes 12 64-bit.

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Answer 3

sunk818

Level 1

41 points

Feb 7, 2015 8:59 PM in response to midnite630

The error is being caused because you are running a 32-bit EXE on Windows 64-bit.

If you are installing iTunes 12 64-bit, do the following:

* Download, install, and run 7zip portable: http://portableapps.com/apps/utilities/7-zip_portable

* From 7zip portable, navigate to where you downloaded itunes6464setup.exe (e.g. c:\users\your_username\downloads)

* Right click on the exe and select Open Inside

* Run AppleApplicationSupport.msi

* When asked to Repair or Remove, select Remove.

I recommend you run all the other MSI from the bottom up:

Bonjour64.msi

AppleMobileDeviceSupport6464.msi

AppleApplicationtSupport64.msi

AppleSoftwareUpdate.msi

iTunes6464.msi

If you given to option to Repair or Remove, I would Remove. Go through that process, then run the MSI again to install it again.

Just make sure you skip AppleApplicationSupport.msi since this is a 32-bit MSI and will cause the error you are reporting if you install it again. Remove it and don't install it.

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