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FaceTime losing audio

Hi,


I regularly talk to my Dad overseas via Facetime. He has a macbook air previous gen. running snow leopard with latest facetime version installed from the app store. I typically use my iPad, but at times use my iMac/Macbook. It seems to be happening on a regular basis now that after talking with him for maybe 30 minutes I will suddenly not be able to hear him although he can still hear me. The solution is I tell him to quit his facetime and reopen it and call me back and it works again. On my end I'm running the latest software/OS on all my devices. Any idea what this issue can be? Thanks,


rc

Posted on Jan 3, 2012 4:51 PM

Reply
18 replies

Feb 10, 2012 1:12 PM in response to gammapoint

I called Apple... they say to unplug your computer and run a full hardware diagnostic. They claim they have never had anyone else ever call in about the issue.


Well I can tell you there is a definite issue with the FaceTime.app on any Apple computer. Very consistant intermitant drop of the voice only to one party. Could there be a buffer issue in the software logic???


Not a firewall issue, not a setting with the ambient noice filter, does not matter the mic situation.


All comes back to the APP. There is a bug or conflict with the FaceTime.App interfacing with the input signal on all Apple computers.


Closing the App seems to consistently fix the issue until at a random interval the input voice with the person on the computer drops voice.


PLEASE if your experiencing this issue take a moment to call Apple and let them know there is a real issue and if they could document the call in. MAYBE if enough of us call in they can take the appropriate steps to research and fix the issue.

Apr 8, 2012 10:01 PM in response to rick722

me and the other person im calling are both having the same problem. we both experience intermittent voice/sound drops on both sides. either i can't hear them or they can't hear me. sometimes the entire call gets dropped too.


crappy solution is to close my facetime app and wait for them to call me OR i initiate the call, OR they quit face then call me OR i call them. its a continuous trial and error. really annoying and ***** big time.


my version: 10.6.8/MacBookPro8,1/13" macbook pro

other party: 10.6.8/MacBookPro7,1/13" macbook pro

Apr 23, 2012 7:36 PM in response to rick722

Same problem with one party losing audio but being able to hear other. Always will switch which user and happens with all of the following combinations.


iphone 4 - iphone 4

iphone 4 - mac book (2007)

iphone 4 - macbookpro (2011)

mac book (2007) - macbookpro (2011)

imac (2009) - iphone 4


Super frustrating as both connections are on Fiber with 100MB upload and Download rates.

Apr 26, 2012 7:19 AM in response to ariggs20

Well I have this problem and the first time I was helped (asked to do a few things on the macbook to try and resolve the issue) but the second time I called, all I was told is that I need to pay for support since my macbook cover is expired. The Apple woman did understand my problem that I did not want to pay for support since it is their own application that is faulty but she expressed regret that it is procedure.


I think that it is entirely nonsensical and will be trying to get a refund for the application since it does not work as it should on the macbook.

Jun 10, 2012 12:21 PM in response to rick722

Same here and similar to what Ariggs20 is experiencing: "one party losing audio but being able to hear other."


It's been going on since Facetime first came out.


I wasn't sure if it was a router issue on someone's side...until I tried Skype video with the same person. And guess what...no audio issue!!



So......I say it's a Facetime version 1.0 software issue.



P.S. Apple, are you reading this forum thread??

Jun 16, 2012 6:19 PM in response to rick722

Same problem here just transitioned from a Blackberry to an iPhone 4s so I could talk to my family before bedtime while at work for 24 hours. Unfortunately, seems to be a Facetime app problem with no solution in sight. The new iPhone can view but no audio is received from the home iMac. It's not a speaker or mic problem with either device as all other applications work properly that use the speaker and mic. Bummed.

FaceTime losing audio

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